Center of Excellence Coordinator

Responsibilties

Key Responsibilities:
1.Medical Records and Testing Coordination:
Initiate Medical Record requests, upon receipt provide a thorough review utilize clinical expertise to research, analyze, and interpret patient medical records, testing, and assessments.
Initiate requests for medical records from relevant sources and ensure timely receipt.
Review, process, and organize medical records with precision to ensure accuracy and completeness.
Foster positive relationships with internal staff and external hospital and medical group records departments.
Coordinate testing orders from IR or Primary Care Physicians, ensuring efficient scheduling and processing.
2.Authorized Representative and IR Physician Communication:
Compile comprehensive documentation packets for Impairment Rating appointments.
Submit IR packets to respective Authorized Representatives and IR Physicians promptly.
3.Educating Patients on Impairment Rating Appointments:
Inform patients of scheduled Impairment Ratings and provide necessary reminders.
Educate patients on the content during an impairment rating interview, utilizing community liaisons for potential support in attending with patient in home when necessary.  Ensure professionalism and facilitating smooth communication and documentation.
4.Documentation and Record-Keeping:
Maintain accurate records of patient interactions, services provided, and outcomes.
Generate documentation to track patient IR progress, monitor AR trackers, and evaluate program effectiveness.
Ensure accurate and up-to-date records of all IRs, providing regular updates to internal and externa stakeholders.
5.Center of Excellence (COE) Participation:
Attend COE meetings regularly, contributing insights and ideas to advance objectives.
Provide comprehensive support to all locations, facilitating smooth IR processes and ensuring operational success.
6.Customer Service and Advocacy:
Provide exceptional customer service, fostering harmonious relationships with stakeholders and patients.
Manage DOL correspondences promptly and efficiently, ensuring optimal patient success.
Safeguard sensitive patient information in compliance with HIPAA regulations and legal requirements.
7.Coordination with Stakeholders:
Coordinate effectively with internal staff, ARs, and external medical facilities, maximizing patient outcomes.
Assist patients and stakeholders 

Qualifications

Bachelor’s degree in Healthcare Administration, Public Health or related field preferred
1 to 3 years of healthcare experience, proficiency in EMRs, and medical content interpretation.
Familiarity with healthcare programs and benefits, particularly the Department of Energy Employees Occupational Illness Compensation (DEEOIC) program, is preferred. 
Proficiency in Microsoft Office Suite and other relevant software is required.

Benefits

$100 monthly cellphone reimbursement
$150 Lifestyle Reimbursement annually (may be for gym/fitness memberships, Costco/Sam’s Club memberships, Amazon Prime memberships, and more) 
Modern Health mental wellness platform to access personalized mental healthcare for you and your dependents  
Tuition Reimbursement Program 
Employee Assistance Program 
Employee Appreciation Program 
Company Provided Snacks & Drinks Daily in Office Kitchen 
Vacation (PTO) and Sick Days
Competitive benefit plans
Company paid STD and LTD
401(k) with matching
Being a part of a growing company!
Working with incredible patients and their families!