Town of Coalhurst | Financial Services Officer

• Administer utility billing and taxation functions, ensuring accurate account maintenance, billing, adjustments, reconciliations, and customer account management.
• Monitor, investigate, and resolve discrepancies related to utility, tax, and customer accounts, ensuring accuracy and compliance with municipal policies and procedures.
• Prepare and process journal entries, account reconciliations, and financial adjustments as required.
• Assist with accounts payable, accounts receivable, cash receipting, business licensing, animal licensing, and facility rental administration as required.
• Provide payroll processing support and backup coverage.
• Support the Director of Corporate Services in the preparation of annual operating and capital budgets.
• Assist with year-end working papers, financial reporting, and audit requirements, including responding to auditor requests and preparing supporting documentation.
• Maintain accurate financial records and ensure compliance with municipal policies, accounting standards, and legislative requirements.

• Serve as a primary point of contact for inquiries related to utility billing, taxation,  licensing, and other municipal accounts.
• Respond to customer inquiries professionally and accurately, providing clear explanations and resolving concerns where appropriate.
• Assist with front counter operations, including receiving and processing payments and providing general customer service.
• Assist with answering incoming telephone calls, responding to inquiries, and directing calls to the appropriate department.

• Identify opportunities to improve financial processes, internal controls, and service  delivery, and provide recommendations to the Director of Corporate Services.
• Develop, maintain, and update Standard Operating Procedures related to assigned responsibilities.
• Acquire and maintain proficiency in the Town’s financial, records management, and software systems to support operational continuity and departmental effectiveness.
• Assist with records management activities, including filing, retention, and records disposition in accordance with municipal policies and legislation.
• Prepare correspondence, reports, and supporting documentation as required.
• Participate in professional development opportunities and training as directed.
• Perform other related duties as assigned by the Director of Corporate Services.

Requirements

• Completion of a post-secondary diploma/degree accounting, business management, office administration, or other related discipline.
• Experience and proficiency with word processing and spreadsheet software i.e. Microsoft Office products.
• Ability to communicate effectively verbally and in writing.
• High level of initiative and independent ownership of areas of responsibility.
• Excellent customer service skills.
• High attention to detail, numerical accuracy, and data entry skills.
• Aptitude for, and willingness to learn, municipal accounting fundamentals.

• Post secondary degree in Finance, Accounting or a related field.
• Experience working for a Municipal Government.
• Previous payroll processing experience.
• Previous experience with Catalis (Muniware) software.

• In-office presence is required.
• Manual dexterity is required to use desktop computers and peripherals.
• Evening and weekend event obligations when required.
• Lifting or moving 10lbs or more may be required.
• Occasional overtime may be required to attend meetings, events or functions as necessary.

Benefits

• Enrollment in the Local Authorities Pension Plan (LAPP).
• Group benefits with access to a Health Spending Account.
• An annual salary range of $71,900 to $81,000, commensurate with experience and qualifications.