Job Description

The Opportunity 

• Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.  

• Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.  

• Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.  

Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company's’ IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.  

A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers.  

Role Overview 

The Associate Director, ServiceNow Platform Engineering will be responsible for the Release Engineering, Operations, Testing services to be provided to ServiceNow Product Managers and their Stakeholders. This role will support our ServiceNow Value Team function and collaborate closely with various teams across the IT organization to ensure the effective management and utilization of deployed capabilities across ServiceNow eco-system. The incumbent will lead initiatives to enhance operational maturity, integrations robustness, Instance hardening, Quality Engineering discipline and adoption of CI/CD into releAase engineering within ServiceNow platform management.

The position will interact with several levels in the organization and will be critical in establishing good relationships with numerous operational areas and with other global functions.

What will you do in this role 

• Develop and maintain a robust platform architecture framework supporting the CMDB and ServiceNow Platform, aligning with organizational goals and best practices.

• Establish and enforce governance policies and standards for Instance Management, User Access Review, Instance Hardening, ensuring compliance with industry regulations and internal policies.

• Identify and implement process improvements related to release engineering, quality engineering and operational support, including publishing of Knowledge for reusability, effective/automated governance, repeatable quality engineering practices.

• Work closely with cross-functional teams to define platform requirements, establish continuous performance finetuning, and ensure operational service continuity aligned to achieving business objectives.

• Analyze, design, and develop solutions and implementation plans based on current versus future state architectures that align with business needs.

• Lead the definition and implementation of high-level requirements, principles, and models that guide solution decisions.

• Conduct architecture evaluations and collaborate with delivery squads to develop solution architectures that fit business needs.

• Analyze current solution architecture to detect deficiencies and recommend improvements.

• Define process improvements, including but not limited to, across platform management – replication, archiving, security, user experience, upgradability and manageability.

• Lead a cross functional engineering team members – release engineering, quality engineering, support engineering.

• Develop and monitor KPIs and metrics to assess the health and performance of the platform and data, providing regular updates to leadership.

• Create and maintain comprehensive documentation, including policies, procedures, and training materials, to support effective data management practices.

• Engage with process owners, product managers, and senior leadership to communicate data architecture strategies and advocate for necessary investments.

What should you have 

Required

• Proficiency with ServiceNow Platform Administration, DevOps practices, integration methods, and operational best practices.

• Minimum of at least 1 Certified Implementation Specialist certifications across 3 areas - Data (i.e. DF, HAM, SAM), Security & Compliance (SIR, VR, RC, VRM, BCM), Technology (HR, ITSM)

• MSc Degree or BSc Degree in Computer Science, Data Science, Information Technology, or a related field, or equivalent experience.

• Minimum 10 years of relevant work experience in platform architecture, data management, or related fields.

• Strong project management skills with a proven ability to lead cross-functional teams and drive results.

• Excellent analytical and problem-solving skills, with a strong attention to detail.

• Experience with design, development, delivery and support of integration solutions with other enterprise systems.

• Strong communication and facilitation skills, with the ability to engage stakeholders at all levels.

Preferred

• Experience with additional ServiceNow Platform capabilities (e.g., Now Assist, Virtual Agent, Portal, Service Provider, Performance Analytics).

• Knowledge of Operational Playbooks, Atlassian Products.

Who we are 

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.  

#HYDIT2025

Required Skills:

Data Engineering, Data Visualization, Design Applications, Software Configurations, Software Development, Software Development Life Cycle (SDLC), Solution Architecture, System Designs, System Integration, Testing

Preferred Skills:

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Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

07/15/2026

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