Customer Success Manager - Unified Communications

Advania UK is a tech company focused on empowering people through technology. As a Customer Success Manager, you will ensure clients achieve their desired outcomes with unified communications solutions by building strong relationships and providing ongoing support.

Responsibilities:

• Client Onboarding: You will guide clients through the onboarding process, ensuring they understand how to effectively use our unified communications solutions
• Relationship Management: You will build and maintain strong relationships with clients, serving as their primary point of contact and advocate within the company
• Customer Support: You will provide ongoing support to clients, addressing their questions and concerns promptly to ensure a positive experience
• Success Planning: You will work closely with clients to develop success plans that outline their goals and how our solutions can help them achieve those objectives
• Performance Tracking: You will monitor client usage and satisfaction metrics, identifying areas for improvement and opportunities for upselling additional services
• Collaboration: You will collaborate with sales, product development, and technical teams to ensure that client feedback is incorporated into product enhancements and service offerings
• Training & Education: You will conduct training sessions and workshops to help clients maximize the value of our solutions

Requirements:

• You should have professional experience in customer success, account management, or a similar role within the technology or telecommunications sector
• A proven track record of fostering strong customer relationships and driving customer satisfaction is essential
• Excellent communication and interpersonal skills are necessary for effectively engaging with clients and understanding their needs
• Strong problem-solving skills are required to address client issues and provide effective solutions
• Proficiency in CRM software and customer engagement tools is expected to manage client relationships and track performance metrics
• You should be empathetic, proactive, and capable of working independently as well as part of a team
• A passion for technology and a commitment to enhancing the customer experience in the unified communications sector is highly valued