Impact Manager, Customer Success

RQI Partners, LLC is a mission-driven joint partnership focused on transforming resuscitation training to save more lives. The Impact Manager for Customer Success will manage customer accounts, drive program adoption, and build long-term relationships with healthcare clients to ensure effective implementation of the RQI Portfolio.

Responsibilities:

• Achieve the targets for new order value
• Manage allocated accounts in a customer centric manner
• Share customer best practices in RQI program adoption between customers
• Use a consultative approach to achieve financial goals
• Drive RQI Portfolio adoption through to, and including, successful implementation in order to drive the lifesaving mission
• Build long term meaningful relationships with designated customers, with the goal of them seeing RQIP as a trusted embedded element of the hospital system
• Ensure the overall health of customers
• Drive RQI Portfolio adoption through to, and including, successful implementation in order to drive the lifesaving mission
• Represent with high competence the complete RQI Portfolio in designated accounts
• Ensure that targets for expansions/renewals in designated accounts are met and ensure retention of learners/subscriptions
• Act as ambassador for the “why” and “how” behind the RQIP mission of saving more lives and engaging customer leadership in joining the RQI journey
• Ensuring their own mastery of the features, functionality, and value proposition related to the RQI Portfolio
• Ensuring that customers in designated accounts maximize the opportunities for helping save lives in using RQIP portfolio
• Build a network of champion customers for peer to peer referral resources
• Undertaking successful implementations at customer sites and super users
• Conduct research and align with marketing peers on deployment of strategic marketing initiatives
• Ensuring customers maximize the adoption of the RQI Portfolio in the designated accounts and ensure assigned accounts renew their agreement
• Achieving subscriber, subscription, and account revenue goals
• Demonstrating the effective and efficient sales management skills to ensure the effective leadership in assigned customer accounts
• Strategically build key relationships and foster trust with the senior management of hospitals and the relevant program administration contacts
• Supporting the introduction of new Programs and features to the Program Portfolio
• Assisting designated accounts in understanding and reporting the value and cost savings of their RQI program
• Ensuring customers successfully use all of the analytical tools available so they can drive impact while showing evidence of success to their senior management

Requirements:

• Bachelor's Degree in Business, Life Sciences, or related field. Combination of education/experience will also be considered for qualified applicants without degree who meet the other requirements
• Minimum of 7 years involving one or combination of the following positions: field-based sales, account management, and/or relationship management with consistent achievement of business goals
• Travel as needed to effectively manage customer accounts and meet with customers, with the possibility for overnight travel when necessary. Expectation is 3-4 high quality in person meetings per week with travel percentage varying based on territory or region
• Ability to lift and carry 70 pounds on a regular basis
• Valid Driver's License
• Experience delivering education/training within a clinical environment a plus