Staff Technical Program Manager, Site Reliability Engineering

MongoDB is a leading data platform company that empowers innovation at the speed of the market. They are seeking a Staff Technical Program Manager for Site Reliability Engineering to drive program execution, strengthen production reliability practices, and coordinate cross-functional efforts across teams. The role involves managing program planning, production reliability, and building scalable systems to enhance operational efficiency.

Responsibilities:

• Drive Program Planning & Execution – Define program scope, milestones, and success criteria with SRE engineers and leaders. Manage dependencies across platform teams, keep work clearly tracked in Jira, and deliver on time
• Strengthen Production Reliability – Lead change management and launch readiness programs. Partner with SREs and product teams to define and operationalize SLOs/SLIs, and use incident data, metrics, and capacity signals to drive prioritization and continuous improvement
• Lead Cross-Functional Coordination – Align SRE with Security, Compliance, Cloud platform, and other engineering teams. Coordinate cross-team incident response, ensure clear follow-through, and build trust as the go-to driver of complex, multi-team efforts
• Build Scalable Systems & Processes – Design lightweight frameworks and communication patterns that help SRE deliver reliably at scale. Work yourself out of the "hero" role by leaving teams better-equipped to execute independently

Requirements:

• 8+ years in technical program management, engineering management, or a comparable technical role partnering with software engineering teams
• Proven track record leading large-scale, cross-team platform initiatives through ambiguity and change
• Strong knowledge of production change management, software development lifecycle, and reliability metrics (SLOs, SLIs)
• Skilled at shaping roadmaps and managing dependencies
• Able to query and interpret metrics, logs, or other data sources to inform decisions and communicate risk
• Excellent communicator—clear, concise, and calm—across engineers, cross-functional partners, and executives
• Low-ego, highly collaborative, and motivated by ownership of hard problems end to end
• Hands-on or close-partner experience with Kubernetes, cloud networking, or observability stacks (metrics, logs, tracing, alerting)
• Prior experience working with or alongside SRE teams
• Background in large-scale cloud infrastructure or platform engineering
• Familiarity with MongoDB Atlas or other modern cloud database platforms