Global Engineer, Enterprise Solutions - REMOTE

Leica Biosystems, a Danaher operating company, is dedicated to innovating in life sciences and diagnostics. The Global Engineer, Enterprise Solutions will support sales goals and enhance client readiness for digital pathology by providing advanced technical service and support on equipment and software.

Responsibilities:

• Provide escalated technical support to internal teams and external clients including installation support, maintenance and repair on hardware and software
• Diagnose and resolve complex hardware, software, or connectivity issues
• Work closely with various multi-functional teams throughout organization to influence product Implementation, Integration and improve solution including the BU R&D teams and product management
• Respond to security related events and assist in remediation efforts of cyber security incidents (system and/or network breaches, malware attacks)
• Lead the resolution of complex and challenging technical issues and projects requiring in-depth evaluation across multiple areas of Application, Integration and delivering solutions that are require creativity, innovation, advanced analytical thinking

Requirements:

• Bachelors degree in Management Information Systems (MIS), Engineering or Computer Science or equivalent experience
• Demonstrated understanding of IHC, Histology, Pathology marketplace or a related discipline
• Proven knowledge & experience of the diagnosis, repair and maintenance of digital pathology instruments and software
• Proven ability to discuss required network, system resources and security requirements with customer IT managers
• Working knowledge on installing and upgrading clients / servers in addition to installing additional peripherals such as network interfaces, firewalls, barcode readers, printers etc
• Understanding of anatomic pathology or experience in medical lab environment preferred
• Knowledge of the diagnosis, repair and maintenance of Leica Biosystems Pathology instruments and software preferred
• Preferred technical certification relative to Networking or Security