Technical Field Engineer II CRM - Rochester / Buffalo, NY

Medtronic is a global leader in healthcare technology dedicated to alleviating pain, restoring health, and extending life. The Technical Field Engineer II for Cardiac Rhythm Management will lead education and training activities while providing technical expertise and support to enhance regional performance and customer relationships.

Responsibilities:

• Drives regional education and training activities and supports national programs for CRM, specifically:
• Train and educate internal teams and external customers on CRM procedures, therapies/ products, processes and solutions
• Continued education and assessment of tenured field team
• Leads coordination of new-hire training with accountability to hiring manager (DM or DSM)
• Responsible for new hire field sign-off
• Understands competitive technology and therapies and can craft a message as to why Medtronic devices provide a competitive advantage. Disseminates competitive information to regional teams. Delivers competitive training to field service and sales staff
• Delivers tailored training and education on Medtronic products, competitive products, clinical evidence, and the changing marketplace to enhance the technical and sales skills of local sales and service teams and ensure a best-in-class organization
• Delivers new product and procedural field training and ensures that all required technical and clinical evidence for our products is delivered in a manner that our field teams can articulate to customers
• Enhances relationships with current and future stakeholders by delivering strategic and innovative education to promote Medtronic products and therapies while focusing on the clinical value and engages with the Regional Economics Manager for economic value conversations
• Translates complex technical messaging, dispels competitive claims, resolves complex technical issues, and maintains customer relationships through technical expertise
• Understands, Interprets and participates in communication of product and procedure updates and field corrective actions pertinent to Medtronic products and therapies
• Partners with sales leadership intentionally and effectively to develop and execute strategic technical and clinical training that meet business goals
• Leverages personal district and region-wide relationships and experience to anticipate changes in business conditions
• Responds to urgent or rapidly changing business needs and partners with sales teams to implement strategic solutions
• Builds and strengthens relationships across Medtronic to support collaborative solutions that leverage our unique sales and service teams
• Builds and maintains high trust relationships based on technical expertise and clinical evidence with key customers across the region
• Provides expert service at key accounts to establish and reinforce the value of Medtronic technical competency

Requirements:

• Bachelor's Degree PLUS a minimum 2 years of experience in electrophysiology or sales/service/engineering in the Cardiac Rhythm or an Implantable Medical Device Industry
• OR
• Advanced Degree in engineering or nursing
• A valid driver's license is essential for this role
• Degree in biomedical engineering or nursing
• Cath Lab, EP Lab, hospital/clinic, or cardiology experience
• Experience teaching and educating medical personnel, peers, and technical support personnel
• Thorough working knowledge of cardiac medical terminology and the medical device industry
• Excellent customer service skills
• Proven ability to build/maintain positive relationships with peers and colleagues across organization levels
• Excellent interpersonal, written/verbal communication skills
• Ability to coordinate/participate in numerous tasks/projects in a fast-paced environment in an organized manner while meeting deadlines
• Strong work ethic in accomplishing objectives of the position
• Expertise with Microsoft tools and other business applications (i.e., SalesForce.com)
• Ability to meet vendor credentialing requirements
• IBHRE certification (required at Sr and Prin level)