Solution Engineer

Zayo Group is a provider of mission-critical bandwidth and communications infrastructure solutions. They are seeking a Solutions Engineer to provide technical support and coaching to Account Executives while designing complex data network solutions for Carrier and Enterprise customers.

Responsibilities:

• Drive sales by providing technical sales support
• Provide coaching to the Account Executives in the sale of Zayo products and services to Carrier & Enterprise customers as well as government, education and medical institution customers
• Through coaching and technical sales, drive sale closure to shorten sales cycle and ensure sales goals and objectives are achieved
• As part of sales process, play key role in the preparation of Requests for Proposals, designing cost-effective solutions and solving prospect configuration challenges
• Participate in the creation and delivery of high-level face-to-face sales presentations that demonstrate technical knowledge of the latest Zayo products and services
• Analyze customer requirements to understand how Zayo products and services can be applied to meet their needs and solve their problems
• Provide customers with solutions that meet their business applications, and ensure protected circuit design, disaster recovery applications, appropriate bandwidth for future growth, etc
• Translate complex technical requirements into information that customers can understand and respond to
• Keep abreast of the competitive landscape and emerging technologies in order to best position Zayo in the marketplace
• Respond to requests for bids and proposals by providing fully documented technical solutions, with diagrams, that clearly outline all technical components of the solution
• On behalf of Account Executives, ensure completion of all appropriate paperwork, processes and systems in support of customer network design and contract completion
• Set appropriate expectations for timeline and project completion
• Provide regular project updates to internal customers (sales, engineering, technical operations)

Requirements:

• Bachelor's degree in computer science, engineering, or related field
• Minimum of five (5) years of experience in technical sales engineering/support role(s) within the telecommunications industry (ideally ISP, CLEC, ILEC, VAR, or MSO)
• Experience with SD-WAN is required
• Experience developing and/or delivering technical training programs
• Expert-level technical skills with LAN and WAN technologies are required
• Ability to create technical designs and diagrams of customer solutions
• Strong technical presentation skills (development and delivery)
• Excellent project management skills
• Excellent verbal and written communication skills, including explaining technical concepts to laypersons in simple, understandable terms
• Consistent focus on results and goal achievement
• Proficiency in Microsoft Word and Excel
• Strong teamwork skills
• Ability to handle ambiguity and anticipate and quickly react to changes in a fast-paced environment
• Experience in the financial industry, understanding the complexity and trends in networking
• High-level understanding of Fiber Optic network design and implementation
• MAN technologies and designs (including DS-x, OC-x, WDM, and Ethernet)
• Internet technologies, functionality, and services
• Security knowledge, including DDoS and SASE
• Familiarity with voice services (e.g., SIP, Unified Communications) and managed services
• Business continuity/disaster recovery concepts
• Networking protocols (emphasis on Layers 1, 2, and 3)
• Experience in cloud technologies and their integration with network solutions
• Knowledge of a variety of transport and Ethernet equipment vendors and models
• Data networking technologies, functionality, and services (LAN, MAN, WAN, VPN)