ServiceNowRemote
Senior Staff Database Engineer
United States of America
Full Time
1 week ago
$166,000 - $290,000 USD
H1B Sponsor Likely
Key skills
JavaScriptPythonShellAIAWSAzureGCPKubernetesAnsiblePostgreSQLMariaDBServiceNowSaaSCI/CDMentoring
About this role
ServiceNow is a company focused on AI-driven business reinvention. They are seeking a Senior Staff Database Engineer to ensure the production stability of customer applications and infrastructure services, owning complex incident analysis and mentoring engineers.
Responsibilities:
- Become an SME in production database troubleshooting, ServiceNow instance performance, and Linux performance analysis — both on-prem and on Hyperscaler
- Own complex incident root cause analysis across multi-tenant PostgreSQL/MariaDB fleets at scale
- Develop observability tooling and automation to prevent recurrence of critical issues
- Influence infrastructure decisions that shape our multi-tenant cloud platform
- Mentor and collaborate with engineers across operations, support, and development
Requirements:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
- 12 years of related experience with a Bachelor's degree; or 8 years and a Master's degree; or a PhD with 5 years experience; or equivalent experience in database engineering in large-scale, enterprise environments — database-focused background required
- Deep PostgreSQL expertise including MVCC, transaction management, vacuum mechanics, WAL architecture, advanced query performance tuning, buffer management, and backup/restore
- Experience supporting large-scale, multi-tenant SaaS, PaaS, or cloud infrastructure platforms
- Strong Unix/Linux skills — file system navigation, permissions, process management, performance diagnostics
- Deep understanding of RedHat Linux internals with hands-on expertise diagnosing CPU, memory, and I/O issues at the OS level
- Experience with public cloud platforms (AWS, Azure, GCP)
- Strong problem-solving ability, logical thinking, and a genuine curiosity to understand complex systems end to end
- Experience with ServiceNow platform, scripting, tuning, and troubleshooting is highly preferred
- Scripting proficiency: shell, Python, JavaScript, Ansible
- Experience with schemas, replication, indexing, and query optimization techniques
- Familiarity with Kubernetes and CI/CD pipelines