Key skills
Salesforce platformHealth CloudService CloudExperience CloudScrum MasterAgile implementationSalesforce release cyclesSalesforce configurationSalesforce customizationSalesforce integrationsSalesforce deployment processesJiraConfluenceZephyrSalesforce DevOps toolsSalesforceAgileScrumCommunication
About this role
PERMEVO is seeking an experienced Sr. Salesforce Business Analyst with a strong background in Salesforce platform delivery to lead agile teams in fast-paced implementation environments. The role involves facilitating Agile ceremonies, removing impediments, and ensuring consistent delivery of high-quality solutions across cross-functional teams.
Responsibilities:
- Lead and facilitate core Agile ceremonies, including:
- Sprint Planning
- Daily Stand-ups
- Sprint Reviews & Retrospectives
- Backlog Refinement
- Identify and remove blockers to ensure uninterrupted team progress and sprint success
- Coach and guide teams in Agile best practices, driving continuous improvement
- Collaborate closely with Product Owners, Business Analysts, Developers, Admins, QA teams, and stakeholders
- Monitor sprint metrics such as velocity, risks, dependencies, and delivery timelines
- Ensure alignment between business objectives and technical execution
- Drive accountability and focus within delivery teams to meet sprint commitments
- Support scalable Agile adoption, including SAFe practices when applicable
Requirements:
- 7+ years of experience delivering solutions on the Salesforce platform, including: Health Cloud, Service Cloud, Experience Cloud
- Proven experience as a Scrum Master in Agile environments
- Hands-on experience in implementation projects (not limited to operations & maintenance)
- Strong understanding of: Salesforce release cycles, Configuration, customization, and integrations, Deployment processes
- Proficiency with agile tools such as: Jira, Confluence, Zephyr, Salesforce DevOps tools
- Excellent communication and facilitation skills, with the ability to engage both technical and non-technical audiences
- Strong analytical and problem-solving skills
- Experience working within SAFe (Scaled Agile Framework) environments
- Scrum Master certification (e.g., CSM, PSM, or SAFe Scrum Master)
- Demonstrated ability to manage cross-functional dependencies and enterprise-level delivery