Temporary Customer Service Representative (GROUP 2)

WorkGenius Group is seeking a Temporary Customer Service Representative to address complex customer issues and ensure satisfactory resolutions. The role involves coordinating with other departments, handling inquiries across multiple channels, and meeting performance indicators.

Responsibilities:

• Address complex and sensitive issues for customers, working to retain customers through empathy and effective solutions and ensuring timely and satisfactory resolution
• Offer proactive solutions when possible, suggesting options that could prevent future issues for the customer
• Coordinate with other departments to resolve escalated issues that require subject matter expertise beyond the contact center
• Handle customer service inquiries via phone, chat, and email in a timely and efficient manner while adhering to service level agreements
• Meet department Key Performance Indicators (KPIs) to maintain high standards in service delivery

Requirements:

• 1 to 3 years customer service experience
• High School degree or equivalent experience in Customer Service Industry
• Exceptional verbal and written communication skills
• Strong customer service and interpersonal skills
• Adaptability and flexibility in a fast-paced, remote work environment
• retail customer service experience a plus