Associate Product Manager

SOCi is an AI-powered marketing solutions leader for multi-location businesses, currently seeking an Associate Product Manager. This role focuses on supporting product delivery and enhancing foundational capabilities across SOCi’s Platform area while learning core product management practices.

Responsibilities:

• Execute against defined product requirements and sprint commitments
• Translate product requirements into detailed user stories and tasks
• Ensure alignment between product requirements and engineering implementation
• Track progress of features and proactively identify risks or blockers
• Validate delivered features against acceptance criteria and user expectations
• Support product launches, including internal communication and documentation
• Maintain product documentation and contribute to knowledge sharing
• Support Product Managers across the Platform domains — Data Management; SSO; User Roles; Groups, Locations, and Account Hierarchy; Reseller Plans and Back Office; Localization; and CMP — learning how each capability serves internal teams, customers, and resellers
• Help document and maintain requirements for identity, access, and permissions features (SSO and User Roles), including edge cases around role-based access and account structure
• Assist with requirements and validation for account hierarchy concepts — groups, locations, and multi-level account relationships — that other product areas depend on
• Help track data quality, integration, and localization considerations that affect platform-wide consistency
• Support reseller plans and back-office workflows, coordinating with internal operations stakeholders on configuration and entitlement requirements
• Coordinate with Product Managers across squads to understand cross-area dependencies, since Platform changes frequently affect multiple product teams
• Use AI tools as a force multiplier in day-to-day work — accelerating research, documentation, requirement drafting, and analysis — and continuously improve how the role applies AI
• Supporting the execution of product features from ideation through release
• Writing clear user stories, acceptance criteria, and basic product requirements
• Collaborating with engineering and design teams during sprint planning and execution
• Assisting in backlog grooming, prioritization, and release coordination
• Conducting basic user research, competitive analysis, and data gathering
• Monitoring feature performance and reporting on key metrics
• Supporting testing, QA validation, and release readiness activities

Requirements:

• 0–1 years of relevant experience in product, engineering, or related roles
• Basic understanding of product development lifecycle and Agile methodologies
• Strong written and verbal communication skills
• Genuine interest in using AI tools as a core part of daily work (at SOCi, working with AI is expected, not optional)
• Ability to build trusting, collaborative relationships and rapport with different types of people and business
• Ability to convey information clearly and accurately, as well as choosing the most effective method of delivery
• Ability to be creative and produce breakthrough ideas
• Ability to make quick, accurate decisions
• Ability to be organized, resourceful, and planful
• Ability to quickly prioritize mission-critical from less important
• Ability to collect information and identify fundamental patterns/trends in simple to moderately complex data
• Willing to adapt to changes in the job description as deemed necessary by the business and accept all other duties as assigned
• Bachelor's degree in Computer Science, Engineering, Business, or related field
• Internship or prior exposure to product management or SaaS environments
• Familiarity with tools such as Jira, Confluence, or similar
• Basic understanding of APIs, UX principles, or data analysis
• Exposure to platform or infrastructure concepts such as authentication/SSO, role-based access control, data models, or multi-tenant account structures
• Familiarity with AI tools (e.g., LLM-based assistants) and how they apply to product work such as research, requirements, and analysis
• Hands-on experience using AI to accelerate real work — the strongest candidates already treat AI as a daily force multiplier