Customer Success Manager

Smartwyre is a venture-financed SaaS business delivering enterprise software to large agricultural businesses. As a Customer Success Manager, you will work directly with customers to resolve issues and enhance their engagement with the software, while providing feedback to internal teams to improve customer service.

Responsibilities:

• Deliver a positive customer experience by assessing customer needs and working with internal teams to exceed customer expectations
• Drive continued engagement growth by helping customers use our software to drive value
• Think creatively to identify new ways our customers can create new value from our software
• Use your business acumen to help us identify key growth opportunities and deliver strong customer renewals

Requirements:

• 3-5+ years of experience in a customer-facing software business, preferably in the software, agriculture, manufacturing, or distribution industries
• A keen passion for detail-oriented work – using your curiosity to use our software to enable value for customers
• Proven ability to relate to customers, helping them use software to drive change and improve business results
• Strong track record building alignment and relationships with business users in large and small enterprises
• Excellent oral and written communication and presentation skills
• Ability to prioritize and manage time effectively – prioritizing key tasks that make the most impact
• Applicants must be authorized to work in the United States without sponsorship
• The company is unable to employ applicants from any of the following states: California, Connecticut, Illinois, Massachusetts, Nevada, New York, New Jersey, Oregon, Pennsylvania, Washington and Maryland
• Strong preference for candidates who reside close to key customers in Memphis, TN, Raleigh-Durham, NC and Nashville, TN