Infrastructure Engineer

NetSuite is a company that provides cloud-based business management software. In this role, you will design and implement next-generation accelerated computing and AI solutions on Oracle Cloud Infrastructure, engaging with customers to architect and deploy complex systems while optimizing performance and reliability.

Responsibilities:

• Work directly with strategic customers and partners across industry verticals to onboard, integrate, and optimize solutions on Oracle Cloud Infrastructure
• Architect and deploy large-scale GPU, HPC, and AI infrastructure on OCI using tools such as Terraform, Ansible, Slurm, Kubernetes, and other automation frameworks
• Build automated solutions for cluster provisioning, software deployment, infrastructure as code, performance monitoring, and capacity planning
• Collaborate with Oracle’s largest enterprise customers to define, tailor, and validate solutions that meet high-performance computing, AI, and accelerated computing requirements
• Support LLM-based applications, agentic AI systems, and robotic AI platforms from architecture and design through deployment and production readiness
• Act as a trusted technical advisor to customers, partners, Oracle sales teams, support teams, and engineering organizations
• Own and promote architecture best practices across customer environments and internal Oracle teams
• Identify, document, and communicate technical risks, design gaps, dependencies, and potential customer-impacting issues
• Author SME-level technical collateral, reference architectures, deployment guides, and implementation patterns to enable repeatable customer solutions
• Partner with OCI engineering teams to influence product direction, validate new features, and integrate new OCI services into customer-ready solutions
• Troubleshoot infrastructure performance, scalability, reliability, and availability issues; implement mitigations to reduce risk and minimize downtime
• Participate in service-impacting incidents, drive rapid remediation, own root cause analysis, and ensure corrective actions are completed
• Serve as a technical escalation path for support teams requiring direct customer engagement
• Define and improve processes, procedures, and change-management practices to reduce operational risk for strategic customers
• Act as the strategic customer technical advocate when working with engineering teams to improve OCI reliability, usability, and operational readiness
• Stay current on emerging cloud, AI, GPU, HPC, and infrastructure technologies; evaluate their relevance to OCI customer architectures and internal workflows
• Document infrastructure designs, configurations, operational procedures, and lessons learned to support knowledge sharing, maintainability, and repeatability

Requirements:

• Experience in scripting and automation using tools like Python, Ansible, Terraform, and/or Kubernetes
• Solid understanding of networking concepts, security principles, and best practices
• Strong communication and collaboration skills, with the ability to work effectively in cross-functional teams and convey technical concepts to non-technical stakeholders
• Excellent problem-solving skills, with the ability to troubleshoot complex issues and drive resolution in a fast-paced environment
• Strong documentation skills with experience documenting infrastructure designs, configurations, procedures, and troubleshooting steps to facilitate knowledge sharing, ensure maintainability, and enhance team collaboration
• 5+ years of experience in Architecture, Operations, and/or System Engineering
• Recent technical experience designing and/or deploying infrastructure and high-performance computing (including GPU technology) or at least one major public cloud (AWS, GCP, Azure, OCI). Muti-Cloud Management exposure is an added advantage
• Linux skills with hands-on experience in Oracle Linux/RHEL/CentOS, Ubuntu, and Debian distributions, including system administration, package management, shell scripting, and performance optimization
• Proficiency in at least one of the programming languages such as Python, Rust, Go, Java, or Scala
• Demonstrated ability in writing as indicated by publications of blogs, white-papers, or other technical collateral and presenting to technical and business audiences
• You must be able to demonstrate a track record of improving customer service uptime or satisfaction
• At least 5 years experience consulting/interacting with customers, including architects, C level, etc
• Familiarity with DevOps practices and tools for continuous integration, deployment, and monitoring (e.g., Jenkins, GitLab CI/CD, Prometheus)
• Strong experience with High-Performance Computing, knowledge of GPU technology