Customer Service Representative - Accredo - Remote

Cigna Healthcare is an industry-leading organization dedicated to transforming healthcare. They are seeking a Customer Service Representative to assist patients with medication needs and provide support for pharmacy benefits, ensuring excellent patient care and communication.

Responsibilities:

• Ensure patients get the medication they need. Serve as the first point of contact for patients, doctors, and caregivers, assisting with medication scheduling and providing general account support
• Help patients understand their pharmacy benefits better. Use the knowledge you gain from training, your problem-solving skills and support from your team to answer patient calls effectively
• Help us keep track of our patient interactions. While on calls, use your expert listening skills to get to the heart of a patient’s question quickly and document all interactions in real-time
• Ensure patients are equipped with the best advice. Identify and empathetically address patient concerns and, if necessary, escalate appropriately

Requirements:

• High School Diploma / GED required
• 1+ years of customer service/call center experience
• General PC knowledge including Microsoft Office Suite
• Excellent communication skills (verbal and written)
• Experience with RXHome, and Care Central or Customer Relationship Manager