Senior Database Engineer

ServiceNow is seeking a Senior Database Engineer to join their SWAT team, responsible for ensuring the production stability of customer applications and infrastructure services. The role involves troubleshooting database performance issues, owning incident response, and mentoring fellow engineers to enhance operational effectiveness.

Responsibilities:

• Become an SME in production database troubleshooting, ServiceNow instance performance issues and Linux performance analysis on prem and on Hyperscaler
• Own complex incident RCA across multi-tenant PostgreSQL/MariaDB fleets at scale
• Develop observability and automation to prevent recurrence of critical issues
• Influence infrastructure decisions that shape our multi-tenant cloud platform
• Mentor and collaborate with engineers across operations, support, and development

Requirements:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience
• 5+ years of experience supporting or testing large scale web-based distributed applications
• 5+ years of experience on multiple relational databases (especially on Postgres database)
• The database experience should include but not limited to MVCC, transaction management, vacuum mechanics, database and query performance tuning, buffer management, WAL architecture, backup/restore etc
• 5+ years of hands-on experience working on a SaaS, PaaS, or Cloud Infrastructure product/solution
• Unix skills: including development, navigation, file manipulation, permissions, searching/finding files and text contents, and administrative actions
• Strong problem-solving and analytical skills with an aptitude for learning new technologies
• And most importantly, eagerness to learn everything about the ServiceNow Platform
• Experience with ServiceNow platform, scripting, tuning, and troubleshooting is highly preferred
• Scripting: basic shell scripting, Python, Javascript, Ansible
• Good understanding of schemas, table spaces, indexing, and database performance optimization
• Familiarity or knowledge of CentOS/RedHat operating system
• Formal experience on a DevOps(Kubernetes and CICD pipeline) or Performance or support team supporting a Web-Based application is desired