Field Sales Engineer

Airwave is a company that sells AI smart glasses to industrial field-service companies, and they are seeking a Field Sales Engineer. The role involves understanding customer data flows, implementing integrations, and ensuring that the technical solutions fit the operational needs of the clients.

Responsibilities:

• You decide where Airwave connects in each customer's stack and how the data flows, and you own that recommendation as the technical expert in front of the customer
• At kickoff you take the customer's document repository and get it loaded into Airwave so the product is grounded in their equipment, their procedures, and their standards
• You build the reports each customer needs
• You work with the field expert and the CSM to validate that they have the right information and that stakeholders will actually use them
• Then you get them into the customer's own system of record and confirm the data lands where it should
• You build the integration and the per-branch workflow configuration, then test the data round-trip until it holds under real use
• You work alongside our engineering team to stand each customer up, then own the specific per-branch builds and the testing yourself
• You're the one across the table from customer IT
• Credentials, security, and the technical handshake sit with you, not the CSM

Requirements:

• Deep fluency in how field service actually runs and how the systems behind it fit together, FSM, ERP, CMMS, compliance and safety systems, and the homegrown middleware that stitches them
• A builder with an architect's judgment
• AI-forward, and here it's survival
• Field instinct and scrappiness
• You get real data to production in messy environments, and you can stand in a customer's system and prove it works, not just assume it does