Field Service Engineer 2 (Non Exempt)

Onto Innovation is a leader in process control, offering cutting-edge technologies in the semiconductor industry. They are seeking a Field Service Engineer to provide on-site support, installation, and repair of complex equipment while ensuring operational quality and customer satisfaction.

Responsibilities:

• Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems
• Checks out and approves operational quality of system equipment
• Instructs customers in the operation and maintenance of the system
• Serves as company liaison with customer on administrative and technical matters for assigned projects
• Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers
• This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking

Requirements:

• Bachelor's degree in Engineering (Mechanical, Electrical, Industrial, or related discipline) or equivalent combination of education and relevant industry experience
• Strong analytical and problem‑solving skills with the ability to diagnose complex technical issues
• Proven ability to interpret engineering drawings, schematics, and technical documentation
• Demonstrated proficiency with standard engineering tools, test equipment, and software
• Excellent communication skills, with the ability to convey technical information clearly to internal and external stakeholders
• Ability to work independently and collaboratively in fast‑paced, customer‑focused environments
• Strong organizational skills with the ability to manage multiple priorities and deadlines
• Willingness to travel as required for customer support, training, or project execution
• Experience in the semiconductor, automation, or advanced manufacturing industries is preferred but not required