Atlassian Solution Sales Executive: JSM, Strategic Accounts - Remote

Atlassian is a company that empowers teams through their software solutions. The JSM Solution Sales Executive will drive sales and adoption of the Service Collection portfolio while collaborating with various teams to ensure customer success and transition customers to cloud solutions.

Responsibilities:

• Serving as Subject Matter Experts in IT Service Management (ITSM) and Enterprise Service Management (ESM), supporting both internal core selling teams, prospects and customers
• Teaming: You will collaborate with Core Account Executives (AEs) who manage the overall account relationship, while you "own" the JSM-specific sales cycle
• Owning the sales cycle for Service Collection and JSM, focusing on high-value opportunities (typically >201 agent tier or >500 seats), and ensuring quality and expertise throughout the process
• Generating pipeline and winning deals in target accounts, including leading competitive replacements. Sales Pipeline generation is an integral part of your job responsibility along with building relationship and co-selling with your core account executive and with your partners. This sales role will require you to support, lead, own and drive all service management and automation opportunities
• Collaborating closely with Solution Engineers, Partner Management, Marketing, and other go-to-market teams to drive awareness, pipeline, and customer success
• Focusing on Cloud growth, with a strategic priority to transition customers from Data Center to Cloud, and building a robust pipeline to support this initiative
• Providing exceptional service to both customers and internal stakeholders, acting as trusted advisors to build and create “Customer Evangelists”. Additionally, it will be expected to have a teaming attitude with all internal teammates and peers, including helping to onboard and support new hires

Requirements:

• Experience in IT Service Management (ITSM) and Enterprise Service Management (ESM)
• Proven track record in sales, particularly in high-value opportunities (typically >201 agent tier or >500 seats)
• Ability to generate pipeline and win deals in target accounts
• Experience collaborating with Solution Engineers, Partner Management, Marketing, and other go-to-market teams
• Strong focus on Cloud growth and transitioning customers from Data Center to Cloud
• Exceptional service skills to act as a trusted advisor to customers and internal stakeholders
• Ability to build relationships and co-sell with core account executives and partners
• Team-oriented attitude and willingness to support onboarding and mentoring of new hires