Geek Street Technical Support 2

We are looking for Geek Street Technical Support 2 for our client in Austin, TX

Job Title: Geek Street Technical Support 2

Job Location: Austin, TX

Job Type: Contract

Job Overview:

Requirement/Must Have:

• Providing first level triage and technical support to employees through tickets and in-person at the support desk.
• Analyzing technician (peer) workflows to identify areas of improvement and optimization.
• Identifying technician workflows which do not have supporting process documentation.
• Assisting the IT team with system provisioning and device refresh/replacements.
• Engage in knowledge-sharing sessions and training to enhance technical skills.

Responsibilities:

• Basic understanding of Windows troubleshooting.
• Android/iOS familiarity.
• Customer-oriented mindset.
• Ability to take clear notes to capture problems correctly.
• A general understanding of MacOS would be helpful but is not required.

Nice to Have:

• PowerShell or command line (CLI) familiarity.
• CompTIA A+ certification.
• Familiarity with networking concepts (DNS, LAN, WAN).

Skills:

• Good communication skills, both verbal and written, for assisting users and documenting issues.
• Ability to work in a team and learn from others.
• Patience and a customer-focused attitude to help non-technical users.

Qualification And Education:

• 2-4 years of experience requested.