Key skills
JavaScriptPowerShellLoad BalancingServiceNowERPCommunication
About this role
- The ideal candidate will possess deep technical expertise in the ServiceNow platform, particularly in Integration Hub, Mid Server configuration, and CMDB data modelling and populating.
- You will work directly with clients to understand their technical requirements and translate them into robust, scalable, and maintainable solutions.
- Candidates will be experienced in leading ServiceNow engagements end to end, In addition, the successful candidate(s) will be responsible for, but not limited to, the following duties:
- Lead the technical design and development of ServiceNow integrations with various enterprise systems (e.g., HRIS, ERP, Monitoring Tools, Cloud Platforms).
- Utilize ServiceNow Integration Hub for building and managing complex integration workflows.
- Develop and implement integrations using various methods including REST/SOAP APIs, JDBC, scripting (JavaScript, PowerShell), and other integration patterns.
- Provide expertise in data mapping, transformation, and error handling for integrations.
- Design, configure, deploy, and manage ServiceNow MID Servers for facilitating communication between ServiceNow and internal networks.
- Troubleshoot MID Server connectivity, performance, and security issues.
- Ensure MID Server best practices are followed for high availability and load balancing.
- Serve as a subject matter expert in CMDB design, implementation, and maintenance.
- Develop and extend CMDB data models, CI classes, and relationships based on client requirements.
- Configure and optimize ServiceNow Discovery and Service Mapping to populate and maintain the CMDB.
- Implement CMDB health dashboards and governance policies to ensure data accuracy and integrity.
- Develop and maintain robust PowerShell scripts for automating various IT operations, data manipulation, system integrations, and CMDB population tasks.
- Integrate PowerShell scripts with ServiceNow workflows and orchestrations.
- Provide expertise in PowerShell best practices, error handling, and security.
- Work closely with Solution Architects and clients to translate business requirements into technical specifications and viable ServiceNow solutions.
- Provide technical guidance and mentorship to junior consultants and client technical teams.
- Lead technical workshops and design sessions.
- Ensure all technical solutions adhere to best practices, security standards, and performance requirements.
- Create comprehensive tech