We are looking for Customer Service Assistants (CSAs) to work in the North Area Office in Wade Commons for University Housing. Starting pay is $12.22. Must be able to work a minimum of 12 hours a week.
A CSA will...
1. Receive, sort, log, and distribute mail and packages to students using our lockers and online system StarRez
2. Distribute and log room keys issued to students, staff, housekeeping, maintenance personnel, and vendors following established university guidelines
3. Intake maintenance requests and submit them onto StarRez or route them to emergency maintenance
4. Provide accurate information to students and visitors, both in person and over the phone
5. Maintain a neat and orderly office
6. Monitor the activity and reset reservable spaces
7. Attend weekly staff meetings
8. Complete daily audits of all the room keys and master keys
9. Route questions to the correct department or staff member
10. Other duties as assigned
1. Some background of customer service preferred
2. Basic computer skills
3. Some experience answering phones
4. Detail oriented
Case Western Reserve University is an equal opportunity employer. All applicants are protected under federal and state laws and university policy from discrimination based on race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, protected veteran status, disability, age and genetic information.
Reasonable Accommodation Statement:
Case Western Reserve University complies with the Americans with Disabilities Act regarding reasonable accommodations for applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Equity by phone at 216.368.3066 or by email at equity@case.edu. Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.
