Field Service Mechanic A - Council Bluffs IA

Job Purpose

As a Field Service Mechanic A, you are a master technician and will assume a leadership role in product knowledge and standards of quality within the branch. You will serve as a go-to resource for utilizing your mechanical expertise to ensure Herc fleet remain in proper operating condition on our customer jobsites, at all times. Field Service Mechanics are dispatched to local jobsites at various times of the day and work independently without direct supervision. This provides the opportunity to build positive relationships with customers all while supporting the growth and improvement of your community.

What you will do...

• Develop and maintain a consistent schedule of performing preventative maintenance of all Herc owned fleet at long term customer job sites
• Oversee and conduct oil changes, lubrication of equipment, tire replacements, hose repairs, battery replacements and assorted services
• Diagnose and repair heavy equipment as required to ensure proper operating condition at the job site
• Diagnose and troubleshoot fuel systems, electrical systems, hydraulic systems and propane systems
• Recondition and replace assorted parts to return equipment to a safely functioning state
• Educating customers on proper use of equipment to avoid future breakdowns
• Analyze problem areas for any significant wear or tear and address to ensure proper usage of the equipment until your next scheduled visit  
• Adhere to all safety guidelines posted at active jobsite where repairs and maintenance are completed
• Maintain work area on jobsite in a clean and organized manner
• Produce timely and detailed service reports and repair logs
• Follow all company’s filed procedures and protocols
• Build positive relationships with customers
• Perform additional duties as assigned

Requirements

• Highschool diploma or equivalent
• Ability to operate and test equipment such as boom lifts, forklifts, compressors, portable and stationary generators, hydraulics, pumps and assorted tools and equipment
• Ability to understand detailed technical schematics, owner manuals, and product warning labels
• Ownership of sufficient selection of hand and air/electric tools to complete most repairs and services
• Ability to be on call to support operational needs
• A valid driver’s license

Skills

• Ability to drive/operate multiple types of vehicles and equipment
• Ability to follow up with customers in a timely manner
• Ability to handle assorted tools properly and safely
• Ability to safely lift up to 50 LBs
• Attention to detail
• Customer service skills to naturally converse with jobsite foreman
• Flexibility to adapt to changing needs on an active jobsite
• Interpersonal skills to communicate effectively and efficiently
• Must possess solid written and verbal communication skills and be able to perform basic computer operations such as opening and closing work orders
• Solid and proven computer skill set to enter work orders
• Understanding the importance of time management
• Works and communicates effectively with all levels of the company