Key Account Manager

Description

Papaya Global is a rapidly growing, award-winning B2B tech unicorn with an ambitious mission to revolutionize the payroll & payments industry. With over $400M raised from multiple tier-one investors, our innovative technology provides a comprehensive solution for managing global workforces, encompassing everything from hiring and onboarding to managing and paying employees in over 160 countries.

The Account Manager is a key player responsible for nurturing and growing client relationships within our strategic-level accounts. Collaborating with the Account Management Regional Lead, you'll drive revenue generation, manage partnerships, and contribute to RFPs.

Responsibilities

• Build and maintain strong client relationships, manage partnerships, and work with internal teams to resolve escalations and meet SLAs.
• Drive revenue growth by identifying upsell and cross-sell opportunities within client accounts and supporting the implementation of new solutions.
• Deliver exceptional service by addressing client needs, resolving issues, and conducting regular business reviews to understand priorities and future goals.
• Support RFPs and RFIs by contributing to proposals and participating in customer presentations alongside the Sales team.
• Achieve individual and team KPIs, monitor account health, identify risks and opportunities, and proactively address challenges.
• Leverage AI tools to enhance account planning, customer communications, business reviews, risk identification, and operational efficiency.
• Optimize client interactions and account management processes using playbooks and best practices, and recommend improvements based on customer feedback and business outcomes.

Requirements

• Bachelor's degree in Business, Marketing, or a related field.
• 2+ years of experience in Account Management.
• Excellent interpersonal and communication skills.
• Strong analytical and problem-solving abilities.
• Knowledge of Payroll, HRIS, or Fintech industries.
• Proficiency with CRM software, project management tools, and AI-powered productivity solutions.
• Demonstrated ability to leverage AI tools to improve customer engagement, business analysis, communication, and operational efficiency.
• Client-focused with a passion for outstanding service.
• Strong organizational and time management skills.
• Collaborative team player adaptable to a fast-paced environment.

Success in this Role

The ideal candidate combines strong relationship-building skills with a modern AI-enabled approach to account management. They leverage technology to work smarter, strengthen customer relationships, and drive successful business outcomes for both customers and Papaya.

Nice to have

None