Case Manager

Description

Title: Case Manager

Position Type: Full-time, Non-exempt

Reports to: Housing/Homeless Services Manager

Base Location: Newburgh

Schedule: Monday-Friday 7am-3pm or 8am-4pm

Pay Rate: $24.85 non-bilingual -or- $25.85/hr bilingual

About Independent Living, Inc.

Since 1987, Independent Living, Inc. (ILI) has been increasing access, encouraging self-determination, and advocating for the rights of people with disabilities throughout the Hudson Valley of New York. Following the traditional independent living center (ILC) model, the majority of ILI’s board and staff are individuals with disabilities, bringing valuable peer and life-experience perspectives to the services we provide.

ILI is committed to empowering individuals to live independently and participate fully in their communities.

Interested in learning more about who we are? We encourage applicants to watch our agency video to gain insight into our mission, vision, values, and the impact we make within the community. The video offers a closer look at our culture and the meaningful work our team does every day. Please select the link below for your preferred platform to view the video.

YouTube: https://youtu.be/pc1BlNdilYM

Facebook: https://www.facebook.com/MyIndependentLiving

Instagram: https://www.instagram.com/myindependentliving/

TikTok: https://www.tiktok.com/@myindependentlivinginc

Why Work with Us?

• Join a mission-driven organization dedicated to building a barrier-free society and supporting independent living
• Be part of a collaborative workplace that embraces diversity and innovation, where every team member’s voice and lived experience are respected and valued
• Be part of an organization that champions inclusive hiring practices and actively welcomes individuals of all abilities, recognizing the value of both visible and non-visible disabilities
• Make a meaningful impact by helping individuals achieve stability, independence, and an improved quality of life.
• Work alongside a dedicated team committed to person-centered support, advocacy, and community engagement.

About the Role

The Bilingual Case Manager provides compassionate, person-centered support to individuals facing barriers related to housing, health, benefits, and community integration. This role focuses on empowering people to identify their goals, access resources, navigate complex systems, and make informed decisions that promote independence and well-being. Through outreach, advocacy, and ongoing support, the Case Manager helps individuals build pathways toward greater stability and self-sufficiency.

What You'll Do

• Develop meaningful relationships with individuals and assist them in identifying goals and creating personalized plans that support housing stability and independent living.
• Connect individuals to community resources and services, including healthcare, employment, transportation, food assistance, and public benefits.
• Guide individuals through complex systems and processes by providing education, advocacy, coaching, and practical support.
• Conduct outreach and engagement activities to connect with individuals who may be hesitant or difficult to reach, building trust through persistence and empathy.
• Promote informed decision-making by providing clear, accessible information and respecting each individual's right to self-direction.
• Monitor changing needs, proactively address potential challenges, and respond appropriately during times of crisis.
• Maintain accurate, timely documentation and records to track progress, ensure compliance, and support continuous quality improvement.
• Participate actively in team meetings, case consultations, and program planning activities, contributing insights and recommendations to enhance services.
• Provide services and communication in both English and the required second language to ensure equitable access and understanding.

Requirements

The Ideal Candidate Will Have

• Bi-lingual, English/Spanish.
• Experience working in social services, peer support, case management, or community-based programs serving individuals with diverse needs.
• A person-centered and non-judgmental approach, with the ability to build rapport and meet individuals where they are.
• Strong organizational and time-management skills, with the ability to manage multiple priorities while maintaining attention to detail.
• Knowledge of, or the ability to quickly learn, public benefits systems, housing resources, and community-based services.
• Excellent interpersonal, problem-solving, and advocacy skills.
• A valid, unrestricted driver's license and the ability to travel throughout the community as needed.

It Would Be a Plus If You Also Have

• A Bachelor's degree in Human Services, Social Work, Psychology, Sociology, or a related field.
• Three (3) or more years of experience supporting individuals with disabilities, behavioral health needs, or other complex circumstances.
• Knowledge of Orange County community resources, service providers, and referral networks.
• Experience with crisis intervention, motivational interviewing, or trauma-informed practices.
• Familiarity with electronic case management systems and documentation standards.

Success in This Role Will Be Demonstrated Through

• Consistently building trusting relationships that support participant engagement and positive outcomes.
• Successfully connecting individuals to critical services and helping them achieve identified goals related to housing, health, and community participation.
• Maintaining accurate and timely documentation that meets organizational and program requirements.
• Demonstrating persistence, cultural responsiveness, and professionalism when working with individuals experiencing significant barriers.
• Collaborating effectively with colleagues, community partners, and service providers to coordinate high-quality, person-centered support.
• Contributing to a culture of continuous improvement by identifying opportunities to strengthen services and enhance participant experiences.

Benefits available to you include

• Paid holidays from the first day of employment
• Paid lunch break
• Paid time off
• 401(k) with company match
• Health, Dental and Vision insurance
• Flexible Spending Accounts (FSA)
• Company provided Life, AD&D and Short- and Long-Term disability insurance
• Voluntary insurances including Critical Illness and Hospital Indemnity

We actively support an inclusive hiring process and encourage people with disabilities, visible and non-visible, to apply. If you require reasonable accommodation to support the application or onboarding process, please contact Latoya Merricks at (845) 674-7752.

ILI is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability status, veteran status, or any other characteristic or status protected by applicable law.

To apply, visit us at https://www.myindependentliving.org/careers/