Retail Operations Business Partner, East + Canada
Phoenix, Arizona, United States of America
Full Time
1 day ago
Key skills
LeadershipProject ManagementCommunicationSales
About this role
About Lucid
At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.
We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility.
Overview
The Retail Operations Business Partner will drive all aspects of the retail operations process by supporting Studio, Delivery and Service Centers in their day-to-day operations, new site openings, special projects, remodels, and operational efficiency initiatives. This role focuses on providing comprehensive support to locations rather than inspection for the condition of the locations, they will partner with Field Leadership to inspect all onsite locations.
The Role
Operational Support & Efficiency
- Act as the liaison between corporate teams, retail locations and field leadership on key deliverables and communication
- Managing and prioritizing field requests based on urgency, impact on overall operations and sales, and resource requirements, while conducting regular reviews of issues and concerns to identify preventative measures and/or process improvements
- Identify areas of improvement within operations, processes, and policies and lead cross-functional efforts to improve efficiency
- Align and optimize standard operating procedures across current and new sites to achieve consistency, partnering with Field Leaders for execution and inspection
- Creating and managing consumables and janitorial budgets, ensuring cost-effective operations while maintaining high standards of cleanliness and inventory management
- Support special projects and ongoing operational strategy as needed
New Site Openings & Remodels
- Lead, plan, manage, and direct multiple new sites; opening locations concurrently
- Schedule and lead operational project team meetings and ensure follow-up of action items
- Provide hands-on involvement with new site setup to ensure locations are opened effectively and efficiently
- Coordinate activities to prepare stores for smooth turnover and disseminate information to key departments and leaders
- Participate in cross-functional Retail Development meetings to influence operational needs/requirements of upcoming locations
- Travel as needed to review site readiness and manage onsite setup, partnering closely with Construction Managers on site turnover and closeout of punch lists
- Perform postmortem reports upon completion of each project; evaluate success and determine best practices
Compliance & Documentation
- Develop policies, procedures, practices, and form documentation relating to sales regulatory and compliance functions
- Maintain working knowledge of state DMV laws, vehicle code, and applicable statutes as they relate to sales compliance
- Reviewing available and public local incentives in partnership with local sales teams
- Collaborating with local sales and leadership teams to review available regional incentives
- Coordinate with legal on license updates and expirations for all types of licenses (sales, business, dealer, retail, service, repair) and local ordinances
Qualifications
- Bachelor's degree in an applicable discipline or equivalent experience
- 2-5 years of related work experience, including project management, retail operations, and/or retail store experience
- Experience managing complex projects with a high level of organization and attention to detail
- Track record of success in developing relationships with stakeholders, working collaboratively, and leveraging influence to drive initiatives
- Ability to read construction drawings and design renderings
- Ability to work with autonomy in a fast-paced and dynamic environment
- Strong written, oral, and communication skills
- Proficiency in Microsoft Office Suite
- Travel required
At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.
Compensation & Benefits: Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; and a 401(k) retirement plan. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.
Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.
Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations@lucidmotors.com.
Candidate Data Privacy: By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice.
To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.