Senior Creative Operations Specialist

Who We Are:

At Brooks, we believe movement is the key to feeling more alive. That’s why we’re driven to create gear and experiences that take people to the place that makes them feel more alive — whether it’s a headspace, a feeling, or a finish line. 

Everyone who works at Brooks is propelled by a company culture that sparks excitement, fuels collaboration, inspires creativity, and ignites innovation.

Our brand values help bond us together and drive our success:  

• Runner First 
  • We act in the best interest of the runner
• Word is Bond 
  • We do what we say we’ll do 
• Champion Heart  
  • We give our all in everything we do  
• There is no “I” in Run 
  • We stay generous with our humanity 
• Keep Moving 
  • We find ways to move every day, because joy is kinetic!

We welcome everyone from every walk of life looking to inspire others through the power of movement - because we’re all moving towards something. Let’s run there.   

Your Responsibilities:

• Establish and implement production workflows, tools, and documentation in partnership with the Senior Manager to support smooth execution across projects.
• Maintain and update production templates, trackers, timelines, and process documentation to improve team visibility and consistency.
• Support production reporting rhythms by preparing status updates, tracking risks, and surfacing routine issues to managers or senior partners.
• Partner with Creative Operations leadership and staff to align production processes and workflows with wider Creative Lab operations; work closely with the Creative Operations Manager.
• Support Creative Lab process and documentation (i.e., templates, intake, reporting, project management, timelines), bringing a content production perspective.
• Support production systems and technology (i.e. Workfront, SharePoint, Lucid Link, Workhorse, etc.), providing guidance, troubleshooting, onboarding, and training to producers and crossfunctional partners on team processes, systems, and best practices.
• Gather feedback from teammates and stakeholders, analyze processes, and share recommendations for incremental workflow improvements. 
• Drive consistent use of Workfront and related project management tools by maintaining accurate project information and helping reinforce consistent usage in collaboration with Creative Operations Manager.
• Identify routine opportunities to improve efficiency through better coordination, documentation, and emerging tools, including AI-enabled workflows where appropriate.
• Support team resourcing by tracking forecasted work, monitoring capacity information, and helping align project needs with available team support.
• Coordinate day-to-day operational tasks across content production workstreams in partnership with producers, managers, and project or account managers.
• Maintain production tracking and reporting across multiple active projects, ensuring information is accurate, organized, and easy to access.
• Support operation needs for sample ordering and intake process two seasons a year. 
• Help improve sample workflows to reduce loss, improve handoffs, and increase reliability for production teams.
• Support broader Creative Operations initiatives and team administration by coordinating processes, maintaining shared resources, and driving consistency across the Creative Lab.
• Provide project manager support, as needed, for select productions by tracking milestones, dependencies, and deliverables, and escalating risks when needed.

Qualifications:

Bachelor’s degree in Marketing, or related field; equivalent combination of education and years of experience can be considered in lieu of degree(s)
3+ years of experience in production operations, creative operations, project coordination, or content production support in an in-house brand, agency, or studio environment
Familiarity with project management and collaboration tools such as Microsoft Office, Adobe Workfront, Figma, or similar platforms; working knowledge of Microsoft Copilot and other AI project management tools
Proven experience resource management/capacity planning for a multi-project team
Strong project management skills, including the ability to run timelines, track dependencies, support project execution, and maintain accurate project documentation and reporting across multiple workstreams, while communicating clearly with stakeholders
Strong organizational skills and attention to detail, with the ability to manage multiple priorities and follow-through on assigned responsibilities
Ability to apply judgment to routine issues and escalate risks or questions appropriately
Experience supporting cross-functional collaboration with clear, professional communication
Strong knowledge of best practices for creative development workflows and marketing campaigns, particularly for photo/video production
Experience building, documenting, and improving workflows and operational processes in collaboration with cross-functional partners and senior leaders
Solutions-oriented mindset dedicated to continuous improvement and process consistency within creative or content production environments
Working knowledge of sample or asset tracking processes, production coordination, or related operational support
Embraces and lives the Brooks values!

At Brooks, we celebrate diversity & equity. We are committed to creating an inclusive environment, and encourage people of all backgrounds, perspectives, experiences, and skills to apply. Brooks is proud to be an equal employment opportunity employer. All employment decisions are made without regard to race, religion, creed, color, national origin, age, sex, gender, gender identity or expression, two-spirit identity, sexual orientation, genetic information, the presence of a physical, mental, or sensory disability, marital status, pregnancy (including childbirth and related conditions), caste, citizenship or immigration status, honorably discharged veteran or military status, actual or perceived victims of domestic violence, harassment, sexual assault or stalking, HIV or Hepatitis C infection, political ideology, use of a trained service animal by a person with a disability, or on any other basis protected by federal, state, or local law, or any other non-merit based factors.