Business Analyst

Northern Credit Union is a full-service, locally operated financial institution offering personal and commercial banking services along with financial planning expertise to members across our footprint. Northern is committed to making a difference in members lives by providing them tools to achieve their financial goals. As a key player in the financial services marketplace of Northern Ontario, we are excited to announce that we are currently seeking a Business Analyst.

The Business Analyst plays a key role in supporting organizational growth and operational excellence by collaborating with business leaders to understand operational needs, identify opportunities for improvement, and deliver solutions that align with strategic objectives. 

Working closely with stakeholders and project teams, the Business Analyst gathers, analyzes, documents, and validates business requirements through workshops, interviews, and discovery sessions. They develop business requirements, process maps, user stories, use cases, and acceptance criteria to ensure business needs are clearly defined and effectively translated into actionable solutions.

This role evaluates current business processes, conducts root cause analysis, and recommends improvements that enhance efficiency, effectiveness, and the overall member experience. The Business Analyst supports continuous improvement initiatives by identifying opportunities to optimize processes and implement sustainable solutions.

The Business Analyst also contributes to project planning, business case development, solution implementation, and change adoption. They participate in User Acceptance Testing (UAT), validate business requirements throughout the project lifecycle, document issues and gaps, and help measure project outcomes to ensure business objectives and expected benefits are achieved.

Preferred candidates will possess the following qualifications:

• Post-secondary education in Business, Commerce, Project Management, or a related field. 
• 3 to 5 years of experience in business analysis, process improvement, project support, or a related role.
• Strong analytical, facilitation, problem-solving, and communication skills, with the ability to present recommendations and findings effectively.
• Experience gathering, analyzing, documenting, and validating business requirements, including developing business requirements, user stories, use cases, and acceptance criteria.
• Experience facilitating stakeholder workshops, interviews, and discovery sessions, with the ability to build collaborative relationships across business and project teams.
• Experience analyzing current-state and future-state business processes, conducting root cause analysis, and identifying opportunities for continuous improvement.
• Experience supporting project planning, solution implementation, and User Acceptance Testing (UAT).
• Knowledge of Lean or other continuous improvement methodologies is considered an asset.
• Experience in the financial services industry is considered an asset.

Employee Perks & Benefits:

We offer a comprehensive total rewards package designed to support our employees’ well-being, growth, and connection to the community, including:

• Comprehensive benefits package 
• Pension plan
• Annual variable compensation program tied to individual and company performance
• Exclusive staff rates on a variety of products and services
• Professional development and learning opportunities
• Opportunities to give back through our Do Some Good Employee Volunteer Program
• Employee Win/Win Program supporting local charitable organizations

Salary Range: $58,400.00 to $73,000.00

Deadline for Applications:  July 23, 2026

We thank all applicants - however only those selected for an interview will be contacted.

Northern Credit Union is an equal opportunity employer and committed to providing an accessible recruitment process for all candidates. We welcome and encourage applications from people with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process. If you require accommodations at any stage of the application or interview process, please contact the Human Resources Department.