Mortgage Servicing Default QC Specialist

This position’s responsibilities will consist of reviewing the accuracy of work performed by the Loss Mitigation SPOC Agent, examination of borrower documentation to determine accuracy, ensure required tasks are performed, loans are documented correctly and letters sent to borrowers are complete and accurate. This position assists with internal and external audits and performs all duties in accordance with internal policies and procedures and all state, federal and investor guidelines.

Responsibilities

• Quality Control of work performed by internal Default Specialist (Foreclosure, Bankruptcy, REO, Claims) and Default Payment Processing Specialist. Review the work of the above-mentioned specialists to provide preventative controls to mitigate errors.

• Provide feedback on the Quality Control to the Vice President and Business Line Managers on exceptions identified when completing reviews.
• Claim Filing for foreclosures for all investor types including but not limited to: Conveyances, Reinstatements, Payoff’s, REO’s, Loss Mitigation (partial claims, loan modifications, payment deferrals, pre-foreclosure sales)
• Operate within strict regulatory and operational SLAs.

• Review and determine root cause by exceptions identified.
• Determine accuracy of borrower posted payments to Foreclosure & Bankruptcy loans.
• Provide recommendations for improvements to Default Servicing policy and procedures based on operational insights into gaps identified.

• Track errors and/or issues to identify trends and training opportunities.

• Operate as last line of defense for Default Servicing (Foreclosure, Bankruptcy & Credit Bureau) and regulatory compliance through independent assessment within FNMA, FHLMC, HUD, VA. USDA required timelines.

• Provide error reporting to management to assess potential process changes to streamline and improve results.
• Credit Bureau Quality Review.
• Credit Bureau/Default Reporting.
• Apply a continuous improvement mindset, offering suggestions on process improvements and efficiency gains.

• Support the collection of requested items related to internal & external audits as needed.

• Maintain knowledge of compliance mandates, mortgage servicing policy and procedural updates and investor specific guidelines and related changes in the mortgage servicing industry.

Bell Bank Culture, Policy and Accountability Standards:

• Know by name and face as many customers and employees as possible, calling them by name as often as possible.
• Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards.
• Know, understand, and live the company values and bottom line.
• Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable state and federal laws and regulations.
• All employees are responsible for information security, including compliance with policies and standards which protect sensitive information.
• Prompt and reliable attendance.
• Perform other duties as assigned.

Education, Experience, and Other Expectations

• Prior quality control experience preferred.
• 2 years of mortgage servicing experience.
• Prior MSP experience preferred.

Skills and Knowledge

• Ability to work well in a dynamic, fast paced work environment.
• Proven ability to comprehend and perform complex activities independently.
• Strong time management and organizational skills with the ability to multi task projects and priorities.
• Excellent attention to detail.
• Working knowledge of regulatory and investor (Asset, FNMA, FHLMC, FHA, VA and USDA) guidelines as they pertain to Foreclosure, Bankruptcy, Credit Bureau/Default Reporting.
• Working knowledge of Foreclosure, Bankruptcy, REO, Claims, Credit Bureau Reporting & Default Reporting.
• Working knowledge of Microsoft Office tools including Excel and Word.