Operations Analyst (Contract)

Key Responsibilities

• Analyze day-to-day operational processes, workflows, and performance metrics to identify improvement opportunities. 
• Use AI tools to accelerate data analysis, reporting, documentation, research, and process optimization. 
• Build and maintain dashboards, reports, and operational trackers for leadership and business teams. 
• Collect, clean, and interpret operational data to identify trends, risks, bottlenecks, and performance gaps. 
• Support process improvement initiatives by recommending practical, scalable solutions. 
• Work with cross-functional teams to document workflows, standard operating procedures, and business requirements. 
• Identify opportunities for automation using AI, no-code/low-code tools, or workflow platforms. 
• Prepare executive summaries, business insights, and recommendations based on data analysis. 
• Monitor key operational KPIs and provide regular updates to stakeholders. 
• Support special projects related to efficiency, cost reduction, productivity improvement, and digital transformation. 

AI Fluency Requirements

The candidate should be confident using AI tools to improve operational efficiency, including:

• Prompting AI tools effectively for research, analysis, summarization, and content creation. 
• Using AI to generate reports, draft SOPs, analyze trends, and improve documentation. 
• Understanding how to validate AI-generated outputs for accuracy and business relevance. 
• Identifying where AI can reduce manual work or improve process speed and quality. 
• Familiarity with tools such as ChatGPT, or similar platforms. 
• Basic understanding of AI risks, including data privacy, bias, hallucinations, and responsible usage. 

Required Skills and Qualifications

• Bachelor’s degree in Business Administration, Operations, Analytics, Finance, Engineering, or a related field. 
• 2–5 years of experience in operations analysis, business analysis, process improvement, or a similar role. 
• Strong analytical and problem-solving skills. 
• Proficiency in Excel or Google Sheets, including formulas, pivot tables, and data cleaning. 
• Experience with reporting or visualization tools such as Power BI, Tableau, Looker, or similar platforms. 
• Strong written and verbal communication skills. 
• Ability to work independently and manage multiple priorities. 
• Good understanding of business operations, process mapping, and performance measurement. 
• Comfortable working with large datasets and translating data into actionable insights. 

Key Competencies

• Analytical thinking 
• AI-enabled productivity 
• Process improvement mindset 
• Strong attention to detail 
• Business communication 
• Data-driven decision-making 
• Cross-functional collaboration 
• Curiosity and continuous learning 
• Ownership and accountability 

Success Metrics

Success in this role may be measured by:

• Improved operational efficiency and reduced manual work. 
• Accuracy and timeliness of reports and dashboards. 
• Quality of insights and recommendations provided to leadership. 
• Successful implementation of AI-enabled workflow improvements. 
• Reduction in process bottlenecks, errors, or delays. 
• Stakeholder satisfaction with operational support and analysis. 

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Career Level - N/A

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