Professional Customer Quality

The Impact You'll Make

 

As our Professional – Customer Quality, you’ll play a key role in ensuring seamless customer quality operations across the APA region. Your work will directly support smooth commercial processes, accurate SAP transactions, and effective handling of customer debit notes, rebilling, and returned hardware.

Success in this role means faster resolution of customer debit notes, improved accuracy in SAP processes, and stronger collaboration across Finance, Account Managers, Warehouse, and Export Shipment teams. Ultimately, your efforts will enhance customer trust, streamline operations, and contribute to a more efficient and customer-focused future.

What You’ll Be Doing

 

 

• Lead debit note settlement processes through accurate credit note issuance in alignment with Finance and Account Managers.

• Maintain tracking and records of all open debit notes related to returned hardware.

• Handle rebilling activities for returned units and ensure timely processing.

• Manage domestic and overseas hardware shipments in coordination with Warehouse and Export Shipment teams, following SAP processes.

• Collaborate with Customers, Finance, Account Managers, and Supply Chain teams to reconcile and close pending debits.

• Execute SAP transactions for credit note handling, shipment coordination, claim support, and commercial tracking.

• Prepare regular tracking reports, aging reports, and summaries for management review.

• Ensure documentation, traceability, and compliance with audit requirements.

What We're Looking For

 

 

• 5–7 years in Customer Quality support, commercial coordination, warranty administration, or debit note handling.
• Minimum qualification reqquired is B.Com with hands-on experience with SAP transactions and commercial documentation processes. 
• Strong coordination and follow-up skills.
• Analytical mindset with attention to detail and data accuracy.
• Excellent documentation and reporting capability.
• Effective communication and stakeholder management skills.
• Ability to thrive in a cross-functional environment.

What You'll Get from Us

 

1. We promote from within and support your learning with mentoring, training, and access to global opportunities.
2. You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
3. We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
4. You’ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.

Ready to Make a Difference?

 

If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.

 

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.