Sr. Program Manager, Mind the Product Training

Pendo.io is a company focused on improving society's experience with software, and they are seeking a Senior Program Manager for Mind the Product Training. The role involves building and delivering customer training programs, operationalizing engagements, and ensuring a high-quality customer experience.

Responsibilities:

• Partner with the Director of Mind the Product to qualify inbound training opportunities and shape program approaches that address specific customer business challenges. Translate customer goals into practical engagement structures that can be delivered effectively
• Coordinate the onboarding of training customers, gather key engagement details, schedule sessions, and manage the operational steps required for smooth delivery. Facilitate trainer selection based on the client’s industry, location, and training needs while ensuring trainers receive the background needed to customize delivery
• Manage pre-training communication with clients to collect attendee lists, schedule sessions and send attendees pre-class materials
• Collect feedback from attendees, trainers, and clients after each engagement. Generate client feedback reports that summarize key takeaways, performance metrics, and opportunities to improve future programs
• Design and manage the pre- and post-course experience so learners are prepared before training and supported afterward. Use these touchpoints to drive continuous learning, improve engagement quality, and identify follow-on opportunities
• Identify opportunities to improve systems, workflows, tooling, and operating models. Build repeatable processes that allow Mind the Product to scale while maintaining strong customer experiences
• Help develop the contributor network by identifying capability gaps, supporting recruitment, and coordinating onboarding and enablement. Strengthen the network so Mind the Product can match the right expertise to customer needs
• Track and report on key operational metrics, including training completion rates, trainer utilization, attendee satisfaction, customer outcomes, and process efficiency. Use data and AI-enabled workflows to improve productivity, accelerate execution, and enhance customer and operational outcomes

Requirements:

• 5+ years of experience in operations, program management, professional services, enablement, consulting operations, or a similar customer-facing SaaS environment
• Strong organizational and project management skills, with the ability to manage complex initiatives involving multiple stakeholders
• Ability to translate customer needs into practical solutions and executable plans that balance customer outcomes, business goals, and delivery realities
• Comfort operating in ambiguity, identifying operational gaps, and building new processes that improve execution and scale
• Strong written and verbal communication skills, with the ability to coordinate clearly across customers, trainers, advisors, and internal stakeholders
• Experience working cross-functionally across Sales, Marketing, Customer Success, and external partners
• Experience in product management, product operations, community, or advisory services
• Familiarity with product management practices and the Mind the Product ecosystem
• Experience building and managing communities, networks, or enablement programs
• Experience with AI-enabled workflows and operational automation