Senior Project Manager, Professional Services

MongoDB is a leading company in the data platform sector, and they are seeking a Senior Project Manager for their Professional Services team. This role involves leading complex customer-facing engagements, translating customer objectives into delivery strategies while ensuring alignment with business outcomes.

Responsibilities:

• End-to-End Delivery: Lead engagements from kickoff through closeout, maintaining continuity and ensuring delivery aligns with customer priorities and business outcomes
• Governance & Operations: Establish rigorous delivery governance, including project planning, milestone tracking, RAID management, and status reporting
• Consultative Partnership: Serve as a trusted advisor, helping customers clarify objectives, make informed tradeoff decisions, and connect technical execution to strategic business value
• Stakeholder Management: Drive alignment and influence outcomes across cross-functional teams (Consulting, Sales, Customer Success) and customer stakeholders, even without direct authority
• Commercial & Delivery Health: Balance customer outcomes with sound business management, including financial discipline, resource utilization, and engagement risk mitigation
• AI Integration: Identify opportunities where AI consultation adds value, leveraging technical subject matter experts to drive efficiency and unlock outcomes
• Continuous Improvement: Contribute to organizational delivery standards and mentor team members to improve consistency and predictability

Requirements:

• 8+ years leading complex, customer-facing projects or programs in SaaS, Consulting, or Professional Services
• Strong command of project delivery fundamentals (scope, schedule, risk, dependencies) and delivery tools (e.g., Jira, Smartsheet)
• Proven ability to influence cross-functional teams and maintain an executive presence with both technical and non-technical stakeholders
• Deep understanding of Professional Services economics, engagement health, and linking delivery to long-term customer growth
• A practical understanding of enterprise AI transformation; ability to identify AI use cases and facilitate relevant expert engagement
• Proficiency in both Agile and structured delivery models, with the judgment to operate effectively in ambiguous environments
• Experience leading high-visibility database, cloud, or software modernization initiatives
• Familiarity with MongoDB products and services
• Experience facilitating strategic governance cadences (e.g., QBRs)