Customer Services Representative

AMSURG is an independent leader in ambulatory surgery center services, operating a network of more than 250 surgery centers nationwide. The Customer Services Representative will serve as the primary contact for patients and attorneys to resolve problems and answer questions regarding a bill.

Responsibilities:

• Handle incoming calls from patients, attorneys, insurance companies, etc. to resolve problems and answer questions
• Be able to effectively listen and communicate revenue cycle outcomes or processes with caller
• Be familiar with and understand payor and state rules and regulations and client information
• Adhere to all company policies and procedures
• Other duties as assigned

Requirements:

• Flexible, with ability to learn quickly and meet department production and quality goals
• Familiarity and proficiency with the policies and procedures of the Customer Service department
• Knowledge of Medical Insurance terminology
• Can handle and prioritize multiple tasks
• Reliable, team-oriented, pleasant with excellent interpersonal skills
• Effective oral and written communication skills
• High School diploma or general education degree (GED) required
• 1 year of related healthcare and/or call center experience preferred or equivalent combination of education and experience