Senior DevOps Engineer - Storage Platforms

Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. They are seeking a highly experienced Senior DevOps Engineer – Storage Platforms to build, automate, and operate large-scale Software Defined Storage and Kubernetes platforms in a private cloud environment.

Responsibilities:

• Deploy, automate, and operate large-scale Software Defined Storage architectures across private and public cloud regions within ITIL methodology
• Deploy and support enterprise storage platforms (Pure Storage, HPE, NetApp) and SDS solutions (Ceph, Longhorn)
• Integrate self-service storage workflows for Kubernetes CSI and OpenStack consumers (VM and Baremetal)
• Implement and manage backup solutions (preferably Rubik)
• Build and maintain Infrastructure-as-Code for storage platforms using Ansible, Terraform, Helm and Git, with Python/Bash automation
• Implement CI/CD pipelines for infrastructure updates, patching, upgrades, testing, and rollback
• Implement and improve monitoring, alerting, and observability for storage systems (capacity, latency, IOPS, recovery health) using GitOps and tools such as Prometheus, Loki, and Grafana
• Perform deep troubleshooting across storage, Kubernetes, hypervisors, networking, and Linux systems
• Develop and maintain technical documentation, architecture diagrams, operational procedures, and runbooks
• Participate in on-call rotations, incident response, and root cause analysis
• Collaborate globally on change management, documentation, and operational best practices

Requirements:

• 6+ years of experience managing enterprise storage and Kubernetes platforms on Linux
• Strong hands-on experience with SDS solutions (Ceph, Longhorn) and storage migrations from legacy systems
• Expertise with block, file, and object storage, including Fibre Channel (Cisco MDS) and IP-based protocols (NVMe-oF or iSCSI farbics)
• Expert knowledge of Kubernetes and Linux systems (Ubuntu, RHEL/CentOS)
• Proficiency with Infrastructure-as-Code (IaC) (Ansible, Terraform) for provisioning storage and backup schedules
• Expertise in backup technologies (preferably Rubik)
• Strong scripting skills in Python and Bash (Golang (GO) a plus)
• Experience operating 24x7 mission-critical production environments
• Hands-on experience with KVM hypervisors (Suse Harvester, OpenStack)
• Strong written and verbal communication skills
• Proficiency with Git, CI/CD pipelines, and automated testing frameworks
• Ability to write technical documentation and contribute to community wikis or knowledge bases
• Bachelor's degree in computer science or equivalent professional experience
• OpenStack Cinder multi-backend administration
• Backup platforms (Rubrik)
• Understanding of CIS/NIST security and infrastructure lifecycle management
• ITIL Foundation/advanced certifications in support of ITSM standard methodology
• Background in telco, edge cloud, or large enterprise environments
• CNCF Certified Kubernetes Administrator (CKA), Certified Kubernetes Security Specialist (CKS) or Red Hat specialist in Ceph Storage Administrator (EX125) certifications
• Master's degree in computer science, IT, Engineering, or a related field preferred; equivalent experience and relevant industry certifications will also be considered