Business Development Representative (Inbound)

BILL is a Fintech company dedicated to empowering businesses by replacing outdated financial processes with innovative tools. The Inbound Business Development Representative will serve as the first point of contact for prospective customers, focusing on lead qualification and creating a positive customer experience.

Responsibilities:

• Serve as the first point of contact for prospective BILL customers across phone, chat, web inquiries, and marketing-generated leads
• Respond quickly and thoughtfully to inbound interest, with a strong focus on speed-to-lead and customer experience
• Qualify prospects by understanding their business, pain points, and goals
• Schedule high-quality discovery calls and demos for Account Executives
• Manage a high volume of inbound conversations across calls, email, chat, and text while maintaining a personalized experience
• Partner closely with Marketing, Sales, and Operations teams to ensure a seamless prospect journey
• Accurately document customer interactions and next steps in Salesforce and other sales tools
• Continuously learn BILL’s product suite and value proposition to confidently articulate how we help businesses manage spend, payables, receivables, and financial operations

Requirements:

• Ambitious, customer-focused individuals who thrive in a high-velocity environment
• Strong communication skills to engage prospective customers
• Ability to understand customer needs and connect them with the right Account Executive
• Experience in managing a high volume of inbound conversations across calls, email, chat, and text
• Ability to accurately document customer interactions and next steps in Salesforce and other sales tools
• Willingness to continuously learn BILL's product suite and value proposition
• Energized by being the first person a customer speaks with
• Ability to thrive in a fast-paced environment where responsiveness and prioritization are critical
• Naturally curious and enjoy asking thoughtful questions to uncover customer needs
• Clear and confident communication with business owners, finance leaders, and operators
• Ability to juggle multiple conversations and opportunities at once
• Coachable, competitive, and motivated by goals and performance metrics
• Initiative in learning new products, messaging, and sales skills
• Team-first mindset and enjoy celebrating wins together
• Demonstrate resilience and adaptability when navigating objections or changing priorities