Specialist I, Inside Sales Development (New York)

Shure is a leading global manufacturer of audio equipment known for quality, reliability, and durability. As a Specialist I in Inside Sales Development, you will engage with channel partners in the New York market to accelerate growth and support operational excellence throughout the sales cycle.

Responsibilities:

• Serve as primary point of contact for channel partners via phone and e-mail. Use consultative selling to understand partner needs, recommend the right Shure products, and support them through late‑stage opportunity expansion with guidance from senior team members
• Maintain accurate pipeline data in CRM systems, ensuring visibility into partner activity, opportunity status, and forecasted revenue
• Engage partners through outbound outreach, campaigns, and follow‑ups to increase awareness and adoption of Shure solutions
• Identify and qualify channel-generated opportunities and support opportunity nurturing across assigned partner accounts
• Assist with processing dealer/distributor purchase orders accurately and efficiently; communicating inventory updates, pricing requests, order edits, and expediting as required; communicate status updates and expectations to partners. Respond to routine post-sale inquiries
• Support a positive customer experience by coordinating with Sales, Service/Support, Credit, Product Management, and Operations to ensure timely follow-up and communication

Requirements:

• Bachelor's degree in business or relevant professional field
• 0-2 years of experience in inside sales, sales development, or customer-facing support roles
• Strong written and verbal communication and relationship-building skills, with a customer‑first mindset
• A consultative mindset—curious, empathetic, and focused on solving problems rather than pushing products
• Comfort with outbound outreach, lead qualification, and managing multiple conversations simultaneously
• Familiarity with CRM tools (Salesforce or similar) and a disciplined approach to pipeline management
• Ability to work cross‑functionally with sales, marketing, and customer experience teams
• A proactive, self‑driven approach with a passion for helping partners succeed
• Experience with order management software (SAP strongly preferred)
• Experience using CRM and quoting tools (Salesforce and CPQ preferred)
• Experience supporting B2B customers, dealers, or channel partners
• Familiarity with order‑to‑cash, returns, and service workflows
• Working knowledge of technical or product‑driven environments
• Working knowledge of audio products and system applications