Remote Customer Service Representative

True Adventure Travel is a fully remote organization that specializes in coordinating customized planning and support services for a diverse range of clients. They are looking for a dependable and detail-oriented Customer Service Representative to assist with client support and coordination tasks.

Responsibilities:

• Act as the main point of contact for client inquiries via phone, email, and online platforms
• Assess client needs and recommend appropriate service options
• Organize schedules and develop structured service plans
• Manage and confirm reservations with third-party providers
• Provide timely follow-up and maintain clear communication throughout the process
• Keep accurate and up-to-date records in internal systems
• Assist with workflow improvements and collaborate with team members

Requirements:

• Strong communication and organizational abilities
• Ability to work independently and manage multiple priorities
• Comfortable using online tools and digital platforms
• Detail-oriented with a focus on accuracy and consistency
• Previous experience in customer service, administrative support, or coordination is preferred