Customer Success Manager

Penta Software is transforming how construction companies leverage technology on job sites. As a Customer Success Manager, you will manage and expand relationships with existing customers, requiring strategic thinking and strong consultative skills to drive revenue growth.

Responsibilities:

• Manage a portfolio of existing customers, identifying new selling opportunities, ensuring contract renewals, and building long-term relationships
• Have regular engaging conversations with your portfolio of customers to uncover their needs, pain points ,and opportunities for improvement
• Understand and articulate the value of Penta’s offerings to customers
• Be the voice of the customer internally, advocating for their needs
• Oversee customer projects such as consulting engagements and software projects
• Ensure timely follow ups with customers to answer questions and get them what they need to succeed
• Collaborate with marketing and product teams to refine messaging and offerings
• Driving customer initiatives to ensure a successful outcome
• Maintain accurate pipeline and forecasting in CRM
• Represent Penta at industry events
• Keep up with product information and enhancements as well as relevant industry updates

Requirements:

• You are a go getter in ambiguous situations and tenacious problem solver
• You can quickly connect and build trust and rapport with customers
• You are organized and ensure nothing slips through the cracks
• Your strong consultative skills showcase your commitment to understanding customer needs, pain points, and strategy leading to high customer retention
• You have at least 5 years of experience driving successful SaaS upsells, and expanding revenue within an established customer base
• You have strong experience working in SaaS solutions, ideally in the construction space for specialty contractors
• You are comfortable and confident communicating with customers at all levels and all roles, including executives, operations, and finance
• You have a strong ownership mindset and are outcome focused
• You are detail oriented, but also able to see the bigger picture
• You are excited to build partnerships with customers in person and virtually