Billing Business Analyst

Streamline Healthcare Solutions is a high growth technology company that delivers web-based software for healthcare organizations. The Billing Business Analyst works directly with customers to optimize their billing processes with the application, providing training and ensuring effective software utilization.

Responsibilities:

• Build relationships with customers, conducting needs assessments to identify organizational EHR requirements
• Map customer workflows to software
• Confer with customers regarding software needs and develop creative solutions to customer user requirements and problems
• Coordinate with the customer and staff for updates to the customer environment, responsible for testing the application environments, ensuring that the environment is functioning
• Develop, document and revise new application design procedures, test procedures, and quality standards, including testing of new build designs
• Create training materials, prepare and compile training presentations to facilitate learning and conduct training sessions with new users, helping them learn the application

Requirements:

• Bachelor's degree in psychology, social work or other related fields
• Experience working in the behavioral healthcare industry in a billing environment
• Knowledge of customer and personal service principles
• Complex problem solving, judgement and decision making skills
• Excellent interpersonal skills and effective written and oral communication skills
• Strong analytical skills, problem solving abilities and sharp attention to detail
• Sense of urgency and ability to prioritize work and daily tasks
• Outstanding work ethic, drive, motivation and commitment to quality results
• Ability to travel up to 30%
• Experience with Electronic Health Records