Benefits Onboarding Advocate

Gusto is on a mission to grow the small business economy by handling payroll, health insurance, and HR. As a Benefits Onboarding Advocate, you will guide customers through the health benefits setup process, ensuring a smooth experience and helping them make informed benefits decisions.

Responsibilities:

• Oversee the entire benefits onboarding process from start to finish, collaborating with cross-functional teams to ensure timely delivery of benefits
• Provide expertise in healthcare and benefits enrollment via written and verbal communication with Gusto Customers
• Work directly with customers to implement employee benefit packages specific to our customers’ needs
• Provide guidance, support, and manage escalations with customers at key moments in their relationship with Gusto during their benefits journey
• Manage multiple priorities using Salesforce and other technology platforms in your digital workspace
• Be available for our customers via phone and email to answer questions about the onboarding process