Sr. Site Reliability Engineer

Vertafore is a leading technology company whose innovative software solutions are advancing the insurance industry. They are seeking a Senior Site Reliability Engineer to own the reliability, scalability, performance, and operational integrity of critical production services.

Responsibilities:

• Own production services end to end. Accountable for reliability, availability, scalability, performance, and operational health
• Define and manage SLIs and SLOs, using error budgets to guide delivery decisions
• Influence of service and system design to improve fault tolerance, observability and operational sustainability
• Debug complex production issues across application code, services and infrastructure using software engineering practices
• Perform root cause analysis using logs, metrics, traces, and code-level investigation
• Build automation and self-healing mechanisms to prevent repeat failures
• Execute production changes (patching, certificate management, software releases) with safety, automation, and observability
• Design and operate production observability aligned to service health and customer impact
• Lead and participate in incident response, for high-severity events
• Collaborate with engineering, product, architecture, and operations teams
• Operate with autonomy and sound judgment in reliability decisions

Requirements:

• 8+ years of hands-on Site Reliability Engineering or reliability-focused engineering experience with end-to-end service ownership
• Proven operation at a senior engineering scope with accountability for reliability outcomes
• Strong software engineering skills in C#, .NET, Java, Python, React, or similar technologies
• Practical experience applying SRE principles (SLIs, SLOs, error budgets)
• Hands-on experience with AWS, Kubernetes, CI/CD, infrastructure as code and hybrid environments
• Strong knowledge of Linux and Windows systems, application platforms and relational databases
• Bachelor's or master's degree in computer science or equivalent experience
• Participation in an on-call rotation; flexible hours as required
• A fast learner
• High speed internet to accommodate working from home needs