About this role
RBC is a leading financial institution, and they are seeking a Cash Management Flex Role – Cash Deposits Primary. This position is responsible for providing excellent customer service and support for cash operations and deposit-related requests, while also assisting in broader Treasury Operations functions.
Responsibilities:
- Accurately and efficiently process Cash Operations and Deposit reconciliation, check/ACH returns and various requests related to Treasury Operations; checks and ACHs
- Accept and process returned funds transactions
- Utilize various vendors, Microsoft 365 and RBC applications to complete tasks, review reports and process transactions
- As necessary, research complex requests ranging from suspected fraud to check/ACH returns
- Cross-train in and provide backup support in the following areas: International and Domestic Wire Processing Requests - Initiating, verifying, and reconciling transfers; Money Market Settlements – Recording and confirming money market transactions; Sweep Funds – Monitoring and executing account sweeps in accordance with established agreements
- Maintain detailed and accurate records of all transactions in compliance with internal and external audit requirements
- Identify and recommend process improvements to enhance efficiency, accuracy, and customer service
- Participate in department projects, audits, and testing of new systems or procedures as needed
- Provide excellent internal and external customer service, responding to inquiries professionally and promptly
- Utilize various vendors, Microsoft 365 and RBC applications to complete tasks, review reports and process transactions
- As necessary, research complex requests ranging from suspected fraud to check/ACH returns
- Participate in various department projects as a subject matter expert and provide meaningful feedback and contributions to the projects, including testing and troubleshooting system changes and enhancements
- Perform other duties as assigned