HR Assistant II

Requirements:

• 5+ years of HR Contact Center or Customer Service experience.
• Experience handling inbound employee calls and case management.
• Strong payroll inquiry resolution and understanding of timekeeping/payroll processes.
• Experience with ServiceNow (required).
• SuccessFactors experience is a plus.
• Proficient in Microsoft Outlook, Teams, and Excel.
• Strong communication, attention to detail, and problem-solving skills.
• Bachelor's degree required.
• Spanish language skills preferred.

Responsibilities:

• Handle employee HR, payroll, benefits, LOA, and policy inquiries.
• Create and manage cases in ServiceNow.
• Support payroll-related questions and route issues appropriately.
• Maintain HR records and provide administrative support.