Senior Desktop Support Specialist
DFW Airport, TX, United States
Contract
1 week ago
Key skills
Active DirectoryiOSServiceNowCommunication
About this role
CCS Global Tech is a rapidly growing Information Technology company with a diverse portfolio of technology products and services and a large network of industry partnerships. With over 22 years of being a successful business with a global talent pool and presence, CCS is a certified Microsoft Gold Partner and specializes in delivering expert Microsoft based solutions for technical and business needs. We have been recognized by Inc. 500 Magazine as one of the fastest growing small companies in the Unites States.
we are a Tier 1 vendor for the City and County of San Francisco for Cloud Services, Staffing Services and Training Services. For this multi-year opportunity with a diverse set of needs to address, we are currently focusing on establishing partnerships with individuals as well as companies who can help us enhance our overall service portfolio, cut lead times, and ultimately help us deliver successfully. We currently hold sizable Government accounts in the San Francisco bay area including City and County of San Francisco, San Mateo County, and Santa Clara County.
We take great pride in our global reach and local influence. Your experience alongside our highly skilled and talented internal team who guide you along the way, offers key insights into what helps you stand out in a competitive job market.
If you are a partner company, please submit resumes with contact information of your own W2 Consultants only. Submitted consultants are expected to have excellent communication skills.
Project Scope:
The client needs immediate support to keep operations running, and a full-time hire or new solicitation would cause delays. This allows us to maintain continuity now and reassess long-term staffing later. This role is essential to keep desktop support, device deployments, and asset management running smoothly. Without it, we risk disruptions in key IT processes.
Roles/Responsibilities: N/A
Mandatory Skills:
- Associate degree in Information Technology or related field, or equivalent work experience.
- Three or more years of desktop support experience. in an enterprise environment.
- Experience supporting Windows 11, Microsoft Office, Microsoft 365 suite, MacOS and IOS.
- Working knowledge of Active Directory, Intune, SCCM, TCP/IP networking, and computer hardware.
- Experience using ticketing systems such as ServiceNow.
- Strong troubleshooting skills.
- Excellent written and verbal communication skills.
- Ability to lift and move equipment up to 50 pounds.
- Valid driver's license.
Desirable Skills: N/A