Sr GECX Developer

Position: Sr GECX Developer

Location: Remote

Duration: 6+ months

Job Description:

Design, develop, and deploy conversational AI solutions using Google CES / Dialogflow CX / ES

Build and manage AI agents and agentic workflows leveraging Playbooks and GenAI for CX (GE4CX)

Implement multi-channel conversational experiences (chat, voice, telephony)

Integrate conversational agents with backend systems via APIs, webhooks, and cloud services

Utilize Google Cloud services (Cloud Functions, Pub/Sub, Vertex AI, etc.) for scalable solutions

Design and optimize intents, entities, and conversation flows

Build context-aware and adaptive AI agents using modern agentic frameworks

Collaborate with UX designers, product managers, and business stakeholders

Ensure performance optimization, monitoring, and continuous improvement of AI solutions

Apply best practices in security, scalability, and maintainability

Required Skills & Qualifications:

Core Expertise:

Strong hands-on experience with:

Google CES (Customer Engagement Suite)

Dialogflow CX / ES

Playbooks & conversational orchestration

GE4CX (Generative AI for Customer Experience)

AI & Agentic Systems:

Experience building:

Agentic AI solutions

Autonomous or semi-autonomous AI agents

Multi-step reasoning conversational systems

Understanding of:

LLMs, prompt engineering, grounding techniques

RAG (Retrieval-Augmented Generation)

Google Cloud Platform:

Strong understanding of:

Google Cloud Platform architecture and services

Vertex AI

Cloud Functions / Cloud Run

Pub/Sub

BigQuery

Experience in deploying cloud-native applications

Development Skills:

Proficiency in Python, JavaScript, or Java

Experience with REST APIs, microservices, and integrations

Familiarity with CI/CD pipelines and DevOps practices