Data Center Facilities Technician

Key Responsibilities
Critical Environment Maintenance Support:
-Completes in ongoing Data Center critical infrastructure maintenance and repair for specific service lines, ensuring that service uptime is maintained to high standards and dealing with faults promptly.
-Employs basic operating knowledge of engineering systems to engage in standard diagnostics and repairs, escalating blockers when beyond scope.
-Applies knowledge of Oracle processes, procedures, and industry standards to resolve routine issues.
-Identifies and shares opportunities for system-level enhancements with both immediate and related teams.
-Participates in evaluating the suitability of components, processes, or action plans.
-Engages and leads medium level impact projects and coordinates with relevant stakeholders.
Incident Management and Operation Improvement:
-Manages Data Center incidents that impact the critical infrastructure, resolving incidents in a timely manner.
-Communicates status of incident to all relevant stakeholders, escalating when needed.
-Collaborates with design, construction, commissioning, facility engineering, and data center operations teams to support integration of new engineering design systems into existing data centers.
-Leads operational optimization and efficiency improvement initiatives.
-Ensures alignment of own work with safe working practices is maintained.
-Engages in cross-functional post-incident reviews for data center by conducting root cause analyses, synthesizing lessons learned, and executing Corrective and Preventive Action Plans (CAPAs) to mitigate recurrence.
-Follows established emergency operations plans when responding to emergency incidents or abnormal events, escalating issues as needed.
Site Commissioning and Build:
-Prepares and reviews simple technical reports to document findings and support recommendations, communicating results within the team and contributing to stakeholder discussions.
-Establishes and ensures infrastructure maintenance schedule is followed.
-Maintains service documentation and reports and ensures logging of all maintenance activities.
-Participates in commissioning activities to ensure alignment with engineering standards and project requirements.
Data Center Operations Management:
-Supports on-site data centers operations related to engineering infrastructure, identifying risks and gaps and troubleshooting as required.
-Participates in communications to ensure operational requirements and specifications are effectively flagged, raised, and addressed, demonstrating influence within broader teams.
-Adheres to developed standards and policy, analyzing documentation and participating in commissioning activities, design summits, and data center commissioning or reviews.
-Documents critical impacting changes and plays an active role in discussions at change advisory board (CAB) meetings.
Engineering Design, Leadership, and Governance:
-Collaborates with senior team members and supports a project or other design and engineering initiatives.
-Supports project team members in delivering specific aspects of data centers for Oracle by performing moderately complex tasks.
-Contributes to the development of policy documents by collaborating with team members, proposing minor changes for policy enhancement.
-Engages in the creation and upkeep of best-in-class policies and procedures.
-Helps prepare technical reports to document findings, communicate progress, and support project or design decision-making, synthesizing information from various sources for manager review.
Training and Knowledge Sharing:
-Participates in training programs for newer members of the team.
-Provides tabletop exercises and scenario-based trainings to newer members of the team.


Additional Responsibilities (as needed)
Colocation Vendor Management:
-Provides advanced input for contract administration, including supporting the generation and review of contracts, change orders, cost forecasts, and other relevant documents to ensure effective management.
-Helps ensure adequate resources are available, such as spare parts, generator fuel, water, and consumables.
-Manages vendor and contractor scheduling and site access, contributing to the completion and execution of work to meet Oracle expectations.


Core Responsibilities
Planning & Execution:
-Completes moderately complex and/or ambiguous assigned tasks in accordance with project requirements. Shifts priorities and resources according to team needs, with some direction.
Collaboration & Partnership:
-Collaborates with team to deliver impactful work and provide support for team objectives. Leverages understanding of business, stakeholder, and/or customer needs to build partnerships within immediate and related teams.
Problem Solving:
-Follows procedures to identify and resolve moderately complex or non-routine issues, escalating as needed. Collects and reviews data and/or information to troubleshoot errors, and helps team address routine issues.
Continuous Learning:
-Actively seeks to build new knowledge and learn new skills and/or tools in one's area of specialization and relevant domains. Listens to, addresses, and seeks feedback, and role models proactively pursuing training to improve performance.
Continuous Improvement:
-Recommends ideas to increase efficiency and effectiveness of non-standard processes, protocols, and workflows.