Administrative Assistant, Learning Commons

Overview: Quinnipiac University's Learning Commons invites applications for the position of Administrative Assistant.  This position will perform perform clerical duties, staff and student assistance, to support the Office of Student Accessibility, located within the Learning Commons. About Quinnipiac:

Quinnipiac University is a private, coeducational institution located 90 minutes north of New York City and two hours from Boston. The university currently has an enrollment of 9,700 students in more than 100 degree programs through its Schools of Business, Communications, Education, Computing & Engineering, Health Sciences, Law, Medicine, Nursing and the College of Arts & Sciences. Our 21 Division I teams have achieved remarkable success, boasting multiple conference titles. This includes a 2023 NCAA National Championship win in ice hockey, a three-time defending national champion women’s rugby team, and a trip to the Sweet 16 for our women’s basketball team. The Quinnipiac University Poll is nationally recognized as a leader in public opinion research, and the university is consistently recognized by U.S. News & World Report and Princeton Review. The Wall Street Journal ranked Quinnipiac #51 among the best colleges in the nation, and second in Connecticut, for our exceptional graduation rate, salary impact, learning facilities, career preparation and learning opportunities. 

The university is in the midst of program expansion and renewal for both traditional and adult learners, the development of innovative strategic partnerships, and just opened a South Quad with three new buildings. 

As Quinnipiac grows, we remain guided by the core values that define our community and shape the experience of every student and employee. 

• We are fiercely committed to ensuring every Bobcat thrives. We are a lifelong partner for every learner. 
• We passionately care about our community. Everyone should feel welcome and valued. 
• We boldly shape our university's future. We will forge a path of impact together. 

These values are the foundation of who we are and reflect the Quinnipiac spirit found across our campuses. For more information, please visit qu.edu. Connect with Quinnipiac on Facebook, Instagram, YouTube, TikTok and X.

Responsibilities:

• Maintain phone coverage, greet visitors and students, take messages, relay information and answer questions. Handle high public contact efficiently and professionally. Have knowledge of Quinnipiac procedures, OSA and Learning Commons operations, answer questions within scope of knowledge and authority.
• Review and route incoming mail for appropriate distribution and action.
• Use Quinnipiac’s Accommodate system fully and effectively, including monitoring activity from students, staff, and faculty. Retrieve data and reports as needed.
• Gather and enter data for the preparation of various reports/documents.
• Organize and maintain a filing system for all pertinent department/program data so that it is readily accessible.
• Support student testing process and student accommodation process as directed.
• Arrange meetings as required, notify participants, and arrange for all materials, food, facilities, media equipment, budgets, travel, and support functions. Handle travel for administrative staff.
• Use University software to perform duties such as correspondence, meeting minutes, newsletter, spreadsheets, reports, grants, forms and memos. Proofread/edit work for accuracy, format, spelling, punctuation and construction. Assure timely completion of all material.
• Assist with the organization, preparation and ordering for receptions, open houses, information sessions, conferences and other University events.
• Supervise and coordinate schedules for student workers.
• Provide coverage for other clerical staff in the OSA and Learning Commons as requested.
• Other clerical duties as assigned.

Education Requirements:

• High School Diploma or GED required

Qualifications:

• Proven ability to manage high-volume phone, email, and in‑person inquiries while maintaining professionalism, accuracy, and customer service excellence.
• Strong interpersonal and communication skills with the ability to greet visitors, respond to student and faculty inquiries, relay information clearly, and uphold a welcoming environment.
• Highly capable in Microsoft Office Suite (Word, Excel, Outlook), spreadsheets, data entry, and other software used to support academic and administrative functions.
• Skilled in planning and coordinating meetings, preparing agendas, arranging facilities, and supporting all required resources.
• Demonstrated ability to work with diverse populations and a commitment to diversity and inclusion

Special Instructions to Applicants:

TO APPLY:

Applications must be submitted electronically and include a resume, cover letter addressing how your experience supports the requirements of this position and contact information for three references on the application form.

• Please note this is a Grade 6 position in the Clerical & Technical Union.
• This position offers a starting rate of $27.69 per hour for 35 hours per week. Educational differentials include an additional $0.35 per hour for an associate’s degree and $0.75 per hour for a bachelor’s degree.
• This position requires the successful completion of a Microsoft Office skills test, proofreading test, and background check.

We offer a comprehensive benefits package for full-time faculty and staff which includes tuition remission and a culture that is inclusive and driven by excellence.

Quinnipiac University is an equal opportunity employer and encourages applications from individuals of all backgrounds and experiences. We are committed to fostering an inclusive and respectful community.