Technical Services Assistant

Overview: Quinnipiac University invites applications for the position of Technical Services Assistant.  The position will assist in the operation of Technical Services under the supervision of the Associate Director, Collection Management. About Quinnipiac:

Quinnipiac University is a private, coeducational institution located 90 minutes north of New York City and two hours from Boston. The university currently has an enrollment of 9,700 students in more than 100-degree programs through its Schools of Business, Communications, Education, Computing & Engineering, Health Sciences, Law, Medicine, Nursing, and the College of Arts & Sciences. Our 21 Division I teams have achieved remarkable success, boasting multiple conference titles. This includes a 2023 NCAA National Championship win in ice hockey, a three-time defending national champion women's rugby team, and a trip to the Sweet 16 for our women's basketball team. The Quinnipiac University Poll is nationally recognized as a leader in public opinion research, and the university is consistently recognized by U.S. News & World Report and Princeton Review. The Wall Street Journal ranked Quinnipiac #51 among the best colleges in the nation, and second in Connecticut, for our exceptional graduation rate, salary impact, learning facilities, career preparation and learning opportunities.

The university is in the midst of program expansion and renewal for both traditional and adult learners, the development of innovative strategic partnerships, and just opened a South Quad with three new buildings.

As Quinnipiac grows, we remain guided by the core values that define our community and shape the experience of every student and employee.

• We are fiercely committed to ensuring every Bobcat thrives. We are a lifelong partner for every learner.
• We passionately care about our community. Everyone should feel welcome and valued.
• We boldly shape our university's future. We will forge a path of impact together.

These values are the foundation of who we are and reflect the Quinnipiac spirit found across our campuses. For more information, please visit qu.edu. Connect with Quinnipiac on Facebook, Instagram, YouTube, TikTok and X.

Responsibilities:

• Under the supervision of the Associate Director, Collection Management, collect, compile, track and maintain usage statistics on the effectiveness of library databases, resources and services through interaction using vendor software programs and websites; monitor collection usage against national trends and prepare customized reports from gathered data utilizing spreadsheets and presentation software. Work with other library staff to explore AI-supported data analysis tools to identify trends, forecast resource usage, and automate report creation. Assist with experimentation using AI-generated summaries or visualizations of usage data.
• Responsible for the acquisitions lifecycle of digital and physical library materials, including ordering collection material, verifying receipt of materials, and processing materials using the library management system software. Use and implement AI-assisted tool to streamline acquisition workflows and identify acquisition efficiencies that may benefit from new technologies, including invoice processing, order verification, data extraction, or duplicate record detection.
• Purchase materials using a variety of vendor ordering systems, responsible for requisition and payment in the Quinnipiac financial systems and Visa purchasing card. Keep accurate records and maintain payment files of receipts.
• Assist other staff in working with university archives material. Sort, arrange, and label archival material. Prepare lists of items. Follow proper handling procedures to clean, repair, and stabilize fragile documents. Maintain a neat and organized collection area.
• Oversee student workers.
• Prepare and maintain library user guides on relevant topics.
• As part of a team: cover library service desks; sort and distribute Library mail and digitize materials for the repository and patron use.
• Other duties as assigned.

Education Requirements:

• High school diploma or GED required.

Qualifications:

• Experience working in a library, academic, or information services environment.
• Demonstrated experience collecting, analyzing, and reporting usage statistics using spreadsheets (e.g., Excel) and data visualization tools (e.g., PowerPoint, Tableau, or similar).
  Familiarity with library systems and platforms, including integrated library systems (ILS), vendor databases, and usage tracking tools (e.g., COUNTER reports).
• Experience with acquisitions workflows for both digital and physical materials, including ordering, invoicing, and record management.
• Strong organizational skills with the ability to manage multiple workflows such as acquisitions, reporting, and archival processing simultaneously.
• Experience handling financial transactions, maintaining records, and reconciling purchases (e.g., procurement systems, purchasing cards).
• Ability to work accurately with detailed records and maintain data integrity.
  Strong written and verbal communication skills, including experience creating user guides or instructional documentation.
• Ability to work both independently and collaboratively in a team environment.
• Commitment to providing high-quality user service in a library setting.
• Proven ability to collaborate effectively with individuals from varied backgrounds.

Special Instructions to Applicants:

TO APPLY:

Applications must be submitted electronically and include a resume, a cover letter detailing how your experience aligns with the position requirements, demonstrated commitment to intentional leadership that values individuals of all backgrounds and experiences, and contact information for three references.

• Please note this is a Grade 7 position in the Clerical & Technical Union.
• The starting hourly rate is $28.91.
• In addition, you are eligible for an additional .75 per hour if you have a bachelor’s degree or .35 per hour if you have an associate degree.
• This is a full‑time position with a 35‑hour workweek.
• This position requires the successful completion of a Microsoft Office skills test, proofreading test, and background check.
  
  We offer a comprehensive benefits package for full-time faculty and staff which includes tuition remission and a culture that is inclusive and driven by excellence.
  
  Quinnipiac University is an equal opportunity employer and encourages applications from individuals of all backgrounds and experiences. We are committed to fostering an inclusive and respectful community.